Dunkin'

"I ordered a sausage egg and cheese on a croissant with an EXTRA sausage and I still only received 1 Patty instead of the 2 that I paid for. Last week I got a coffee and asked for oatmilk, I got almond milk, which did not taste as good as I was expecting oatmilk. The service is good and I order ahead, however I expect my order to be what I purchased. Please make it right"

"My cup had a slow leak that I noticed while it was on the pickup shelf, but this store is the only one in this area that does my mobile order right the first time and has it on-time, so it evens out in my opinion and I didn't call it out. This location is well-lit, pretty well-staffed by comparison to the one around the corner, and the staff are nicer. They have a drive-thru too if that's your thing."

"I came to the drive thru, asked for “one second please, sorry” so i could double check what i wanted on the menu screen. and was answered with “ill give you more than a second.” And because i wanted a coffee i decided to just wait, sat there about 40 minutes, said hello a couple times, lights all on, window was open. Completely ignored. Drove up to the window slow-ish. Staff were nowhere to be seen. Absoluteeeeely zero stars for me."

"I drove up to the drive through to where you make your order, sat there about 30 minutes. The screen was black so after 30 minutes we drove up and waited 10 minutes before got the managers attention. He would not listen just yelled loudly at us. We have been a regular but we will never come to this dunkin donuts again"

"The manager in this place is awful. We sat at the drive-thru for quite a while and one of the screens were off so we thought maybe the drive-thru was down. So we drove up to the window and we sat there for a good while. He knew we were somebody who came to the drive up and didn't wait to put an order in. So he literally kept ignoring us until we said hello. He literally left customers sitting behind us for a while just to try to ignore us until we left. Then when we did confront him. He insisted it's against the rules and we needed to go around the loop again. Which isn't just a quick easy around. We were sent into a high traffic area where we could get in an accident trying to come back. You have to go through a roundabout and it's a big deal to come back. We absolutely did come back so we could get the address to make sure we made a complaint on the right Dunkin' donuts. We will also be calling to complain to corporate since it's the manager and he's not going to take a complaint against himself. We live in Arlington and come out of our way to come here all the time because we love the coffee and we love the other employees there. This guy treated us this way because we had a mask on. I will never forget sitting there clearly being ignored. What a cruel man I'm so sorry for the employees who have to work under this guy. I could hear him treating the employees not very well either. I certainly hope you replace him."