AutoZone Auto Parts 1691 Revere Beach Parkway, Everett, MA 02149

"Worst experience ever !! Racist employees and manager and no one who was willing to help me. My car needed a jump and was directly behind there store (just not in there parking lot) and just a week before I was helped with a jump and a week later was being told that no one in the store could help and that it was based on their discretion whether they wanted to or not and I just could not believe for the life of me why one of the six employees that were in the store couldn't walk over 2 minutes to help me jump my car and I had to pick up my 7 year old son to drop him off to school and it was 8:00 a.m. and they said because of safety reasons they could decline which sounds like they were just really being selective on who they were trying to help. The store manager named Angel was even worse attitude was horrible and didn't offer me any suggestions or any help just said no and walked away. After finally getting a stranger on the street to help jump my car when I walked back into the store frustrated to ask about the store policy one of the employees had said "wait hold on" then proceeded to rush back to get the car jump after an hour of denying me help and was going to help me but then I had told them that I was already all set because of this stranger which solidifies my thoughts on the fact that they were just being selective. My black people save your money and go to another store stop giving these type of companies your money very racist company. ( I'm a black woman)"

"Purchased a new battery for my Highlander a few months back and the associate had a hard time installing it, the manager came out to help and the solution was to right the connection by adding a screw to make it tighter. Weird, but what do I know. This was a 3 start experience at this point. Maybe a 2 star because I tipped them and then realized they never gave me the rebate for the old battery. Fast forward to yday, car completely dies on the parkway. I panic. My husband opens the hood and low and behold the screw that (now we are down to 1 star) was shoved in for a ether for had fallen out. We push it back in and head back to auto zone. 5 star service from employee Juan C. Give this man a raise. He didn’t make me feel dumb or give me any trouble when I explained the issue. Came out installed the battery correctly and all was good. He was equally confused as to why putting a screw was the solution the previous folks came up with, what the clamp was just installed at the wrong angle not allowing it to sit flat. Juan C. You’re a hero."

"Called ahead to make sure they had the part. They did. When I got there no one could find it. Took 6 guys to find it. Meanwhile homeboy sweeping was angry I was in front of the counter when he wanted to sweep In front of the counter. Difficult to communicate as well."

"I saw arturo at dds this morning. I was having problems with my wipers. Went everywhere and no one wanted to help me. He got the right ones and installed them for me with no problem at all. Please go to him for everything and anything. Went back a few hrs later to get the things i needed for the oil change. And he got them for me fast. Best service i had ina long time. I 100000000% recommend that store n him."

"I went to store for motorcycle battery, brought my old one to make sure get the right one, so they sold me wrong one. On Sunday September 5th went back to store to try to get the right one, the person exchange for the right size, back home for set up and was missing a parts. Went back on Monday morning, September 6th and the person name Pad started give a hard time and finally returned the battery, even I want the battery, just want the parts was missing. He returned the battery and kept my receipt saying that he can’t give back. So than I ask for my old battery as the had at the first time. They said that they can’t give back cause they charged me. I give the money and still not resolve. I tick my old battery and I was walking way and he stopped and call the police saying that I wasn’t behaving my self. This store needs to have a professional people work there, not people like Pad. He is a terrible sales manager."