Advance Auto Parts 553 Mast Road, Goffstown, NH 03045

"Needed a new marine battery. They tested my old, kaput, recycled it and sold me a new one at half what the competition charged."

"Was not expecting to get A+ customer service on a Sunday near closing. The gentleman working the counter should be promoted to District Manager."

"Had a battery issue and the staff went out of their way to help me get the car going again. We could not determine if I needed a new battery or just needed to give it a decent charge. They didn't try to sell me an expensive battery given that we were not sure one was needed. One employee even used his personal vehicle to give me a jump."

"Battery died AAA came and jumped started my car. I went on line and shopped for a good battery at a good price. Called Advanced it was in stock drove to the store bought the battery they installed it in a short time and I was on my way. Thanks Rich"

"Call first to check the inventory. I should have known better. I've gone in the past with the expectation that the online inventory is somewhat accurate. Silly me. I purchased online for in store pick up. When I arrived the order was not ready. Okay, I can live with that. I had only placed the order an hour before. After waiting ten or so minutes for them to locate the item we were told they didn't have it. I was told I was welcome to drive to Manchester to get it though. If I had wanted to get it from another location then I would have ordered from another location. I declined since my other option was to have it delivered to that store a couple hours later. I had some other things to do so I went back several hours later...about an hour and a half after I was quoted it would be there. It was still not there. I was again told I could go to Manchester to get it. I'm not doing that. Now it's just a matter of principle. At this point I was pretty irritated. I asked if they could have it ready for first thing in the morning and was assured they could. We'll see when I get there in the morning. I think my biggest irritation with this whole thing was that literally (not figuratively) six people were there this morning including a manager. Four of the men were working. One was just kind of wandering around the store looking for people to "help" and the token girl was literally sitting on her butt. She actually moved a step ladder around so that she had prime sitting space. Now, I'm no auto parts store efficiency expert, but one would think that one of these people could have been updating inventories. Let's be honest here, there are no date codes to check for freshness, they don't exactly have a high product turn over, they're not folding clothes and spending all their time tidying up the place like other retail stores. I'd think that with an online business component like theirs that it would be relatively important to be keeping those inventories accurate. End rant."