AAA Appliances

"Stay away! This business takes payment with no follow up on delivery. It may get on a truck through a third party delivery service (that you pay separately, so AAA takes no responsibility) or it may not. Ignore the delivery date on the receipt you are given because their idea of in stock means it might be transferred from some warehouse miles away and hopefully the third party follows through and calls/texts you to deliver. Once you've paid they could care less, I waited weeks and never got a call, a text, or an appliance."

"We went with them because they are local and bought a stove for over a thousand dollars. That was two weeks ago. We still haven't received our stove. They have hanged up on us twice. Stay away. Go to the big stores. Stay away from them"

"This is my third time purchasing appliances through AAA in Jamaica Plain. I am a repeat customer because not only do they give me a great price, (and will price match other competitors) their customer service is great! They are very knowledgeable about appliances and I was able to get exactly what I needed..they also provide a delivery service, which worked out great for me. They were not only accommodating and courteous, but they were there when they said they would be."

"We are very disappointed with our experience with AAA Appliances. 1.) AAA said a dryer was in stock and scheduled delivery in a week. Canceled the morning of delivery, dryer wouldn't be in stock for a month. 2.) Upsold higher priced dryer that is in stock. 3.) Installed higher priced dryer. Did not come with tools to change direction of dryer door. 4.) They are now charging for a second visit to change the direction of the door. We try to support local, independent businesses but this is a racket, not a business."

"This place used to be a great neighborhood store, but the pandemic and supply chain issues have caused this place to become borderline suspicious. I paid for a dishwasher in June 2021. I had to call constantly for updates. Finally, I changed to a different dishwasher, which was delivered to their store in Dec 2021. They never called me. I canceled my order in January 2022. When I asked for my money back, they gave me the run around. I continue to call them for the remainder of the payment I made. In short, DO NOT use AAA Appliances. Go to Yale as they are also local and are much more trustworthy."