Dunkin'

"drive thru is Disgusting Fingerprints all over the window. Coffee all over the drive through window, counter, wall, Very disgusting does anyone clean"

"WHAT HAPPENED TO THE CUSTOMER SERVICE HERE? This store has continued to go downhill steadily over the last several months!!!! Chick-fil-A training would be a welcome change at this store with regards as how a customer should be treated as well as pride taken in the quality of the food and presentation. I have been a regular at this store for the past 7+ years now and the customer service at this store has drastically declined. There was a time when i would pull up in the drive thru and the employee would know exactly what i ordered every single day before i said anything juts by paying attention. This was incredibly welcoming every morning knowing that the employees valued the customers and their job to actually pay attention. The employees that handle the drive thru the past several months in particular are extremely rude on a consistent basis and they often times never get the orders correct let alone make the exact same item correctly any consecutive days in a row! Since when are the employees trained to argue with a customer through a drive thru window or worse inside the store? Since when has it become ok for employees of a business to use profanities at or when working around customers? Also, the lack of organization and training of the current drive thru staff is such an embarrassment for the store and the rest of the employees whom are actually doing their jobs correctly. The lack of focus is very apparent here when you can place an order back to back for the exact same food/drink and yet it is drastically different each and every time. Do not get me wrong, there are actually 2, maybe 3 employees here that actually smile, are kind and courteous, and offer all the customer service they can, but the rest of the team that is directly related to dealing with the customers here should be replaced or at the very least, attend Chick-fil-A training on proper customer etiquette. So, as of this morning, I will no longer give my business to this store and will instead go to the ones by my house as opposed to this one which is a mile down the road from my work. I also will continue to post daily on any and all social media platforms to spread the word on this store with hopes of an improvement being made in employee choices with regards to improved customer service and overall improved business growth rather than decline. Good Day!!!"

"staff was rude. rushing me through my whole order saying “is that it” very rudely. practically demanding my order to be over with. if I could give 0 stars I would!! the lady in the drive through took my whole order and when I pulled up to the window they had no record of my order. i left and made my way to the Dunkin’ Donuts on front street!! recommend them over this nasty place any day"

"Walked into a dirty floor and completely dirty restrooms and hot water faucet in sink dripping. No napkins in the dispenser. Employees eating while taking to people and more worries about their Chinese food order than customer service."

"The service in the morning is trash. I typically make a mobile order for a coffee on my way to work and I have had to wait for more than 10 minutes for a coffee on 3 separate occasions. The staff is too busy goofing around or on their phones than acknowledge customers waiting in the lobby. Order drive thru or in person for faster service but avoid this location if you can"