Goodyear Auto Service

"Incompetent is the first word i would use to describe this place. If i could give zero stars or negative I would. I have been coming here since 2020 but the last two years they have consistently gotten worse. There is no consistency in the staff they can’t keep anyone working here for more than a month or two. The new staff is no better than the last They will flat out lie to you about service and how long things take. Its is impossible to plan or keep a schedule with them. No point in having an appointment. Five and a half hours for an alignement and oil change is so ridiculous. The quoted me an hour and a half. Seems like they just lied so I would give them my business. Also tried not to honor the tire care package I purchased. They Then claimed I never bought the tires. Never apologize when shown to be wrong. Waiting room is shabby and half the staff is incompetent and lack knowledge or basic customer service skills. Always trying to get out of giving my Military discount which is part of the company’s policy. Extremely unprofessional staff. Its sad how bad they have gotten. they really used to do a good job here. Some Front desk staff is very nice and try their best but This place is trash. Won’t be back I’d rather take the classes and do my own work at this point. Just got done after almost 6 hours an entire day wasted. They also refuse to give me my old parts back. Second time this has happened. Even though I tell them I want them back before they started the work. Don’t they belong to me? isn’t that technically stealing? What the hell feel like i have been grifted. Terrible all around business acumen."

"Horrible service and very rude staff. I purchased tires through a program at my work, and they told me they were in stock. I made an appointment for the tires to be placed on my truck after work, and the following morning I noticed they put the wrong tires on. I called up and spoke to some kid who gave me the typical attitude of speaking to a female, because apparently I don’t know the difference in the tires. I have a 2500 hd duramax that requires LT tires, and they did not put LT tires on my truck. So after I basically told this kid off on the phone that I am not an idiot, and the tires on my truck are incorrect. I was placed on hold for about 15 minutes, and then he came back on the phone and said there seems to be some kind of mix up….. I literally was like seriously I have been trying to tell you this for the last 15 minutes. Than he said the tires needed for your truck are on back order we will call you when they come in. They called me a week later and told me the tires were in……. I asked for a day to bring it in and time after work.. I was told I needed to pick a time that works better for them and me……. So I have made several attempts to schedule appts, however nothing works for there schedule. I asked the other day for me to pick up the tires, and have my boyfriend who is a mechanic mount and balance them. The service team member on the phone stated to me I would need to leave the other ones . I simply said to him, how they are on my truck your service staff put them there…. He said well ma’ma that’s not my problem to figure out …. So I than said to him well you can pay for my fuel to drive to your location at 4.29 a gallon for diesel round trip from my home. This is about a 100 miles round trip, and then I advised them they can also refund me the price I paid to have them mount and balance the incorrect tires. I was advised by a sales associate that it can be one or another. I hope they realize that this is cheaper than a lawsuit when my truck gets into an accident due to there negligence of putting on the incorrect tires…. So as of today my truck has the wrong tires on and they do not want to work with me on fixing THIER mistake not mine….. I also asked to speak with the general manager, and I was informed that he or she does not speak to the customers. I have given this information to my employer and they are sending the information up the chain to have this service station removed from the approved installation center. I am so disappointed and upset with this entire situation and the horrible customer service. If I could leave negative stars I would 100%."

"Had a leak in one of my tires, Kenan got us in quickly and was super kind and extremely professional. It was a quick visit, but efficient and enjoyable as Kenan and his coworkers were very pleasant and knowledgeable in what needs to be done. Clean area, knowledgeable employees, and very friendly and personable. Thank you so much!"

"Horrible service. I made an appointment on Monday Oct 30. They had appointments on Wednesday November 1st for 9 am and many available after. I brought tires in only need two tires put on. At 12 I checked and they promised done by 2. They didn't even look at it at 1:30. They were rude and no manager in sight. What a joke. So I have to go elsewhere and I waisted the entire day. I will never go back there. They blamed it on everyone dropping there cars off. I had a scheduled appointment."

"Terrible, bizarre experience at this shop. In November of 2020 I brought my Ioniq Plug-in to check my driver side tire air leak. While there, I also added an oil change. They had the car for an hour and a half, could not locate a leak, however, did an oil change. Fast forward to May 2021, I noticed oil drops on my driveway. When I removed the filter cover, I saw the obvious problem. They did not remove the factory Hyundai oil filter, completely mutilated it, but left it in place without telling me. When I contacted Good Year manager on Monday morning, he wasn't very receptive, however, agreed to see the car on Friday that week. I explained that oil flow was increasing by the day, especially while driving and he agreed to get me in on Tuesday 8 AM. When I arrived, I parked the car in front of an empty bay door. The manager came out and rudely told me to move the car. I attempted to explain that I'm not trying to start any trouble and I am the person that called yesterday, however, he rudely interrupted me and said that even if I start trouble, he will get me arrested by sheriff deputies that were servicing their cars later that day. This was all very odd, explained only by a little man having a power trip, however, he later agreed to swap the filter and top off the oil without even saying as much as a sorry. Of course, they did not wipe off the excess oil after the new filter was put on, so I had to clean it up myself. I am still trying to absorb the whole experience, trying to determine if I was at fault somehow. I don't change oil often, since I drive very little and 99% are EV miles. Was it my fault that the filter canister rusted through 6 months later and started to drip now? Would experience be any different if it started to drip 1 month later? In any case, I don't understand how a national chain can employ individuals like this, from top to bottom. What other shortcuts do they find acceptable when servicing their costumers' vehicles?"