Armory Chrysler Jeep Dodge Ram FIAT of Albany Parts Department

"Dropped a car off for service. Said they couldn't work on a Ford. Fair enough. Said they might get a specialist and they'd get back to us. Never got back. When we called they said someone had picked it up days ago. They had no record of anyone picking it up and said it wasn't in their lot. They said they'd get back to us in an hour with a manager AAA had no documentation that the car had been picked up. We thought that someone had stolen it. 4 hours later we showed up and their excuse was "we had the wrong phone number". Fair enough. BUT THE NUMBER IS DOESNT GO ANYWHERE! ITS NOT REGISTERED! Also the correct number was given like 3 times. And don't give us the run around and false information if you don't know. Simply checking if the keys were in stock would've solved everything. Don't tell someone they'll get back to you and they never do. And dont EVER tell someone their car isnt there WHEN YOU DONT EVEN KNOW. Horrible communication. Added another full week of rental car expenses just because they held onto it. Not even an apology."

"I won't ever do business with them or a Lithia dealer ever again. I have had GREAT experiences in the past with Lithia own dealerships, but after how this one is I will never again. Bought a $65,000 Jeep from them 3-months ago and service has been a nightmare. The first time when a safety issue occurred it took me calling Jeep to get an appointment/loaner car. Now fast forward to today and I call and ask to see if someone can just look at the front end of my vehicle (it was hit in a parking lot) and they tell me sure, for $169. No compassion about the car being it, just "pay me". Then they tell me, even though it is an Electric Hybrid with batteries, they can't recommend a place for any body work that needs to be done. Stay away, all they care about is getting the car sold then they never want to deal with you again. And good luck getting service on the phone, most times they don't even answer the phone."

"I've only had to contact Armory's service department 3 times and each time I've been taken care of immediately. Both Paul Cassala and Nick Miller have been great in taking care of any problems I've had. It makes it a lot easier when you you have a responsible crew to take care of you."

"The service department is seriously lacking! I bought my Jeep from here and purchased a warranty with it. Within 8 days of purchase I was having issues with the transmission. After paying for multiple diagnosis the service department was finally able to diagnose the issue 3 years later and conveniently after the warranty expired. Now neither Mopar or Armory want the do the right thing and honor the warranty that I paid for!!! Both keep pointing fingers at each other for blame and I still can't speak to a supervisor. You sit on the phone for hours and get passed between call center reps who to can't help to no fault of their own."

"First time here for service with my gladiator. Just needed an oil change. Called for an appointment and they said it wasn't needed just to drive in. I did. Oil change done in about 40 minutes even after estimated to take about an hour. Quick, polite, and efficient. It was perfect. Now I can call and cancel my appointment from another dealership for next week."