Hartwell House Inn

"I stayed here back in July using gift cards I was gifted during Covid and some of my own money. When I got there the inn keeper didn’t know how to give me back credit since the room had to be held on my credit card so I said don’t worry to the flustered girl we will get it figured out, by the time I left it wasn’t figured out. Then 5 months go by of phone tag with this new owner saying how sorry he is, it’s busy season, he sees I’m owed the money and he is mailing a check. 2 weeks go by and no check so I call again and he apologizes and says he will look into it, then the day before Christmas I get a text saying I am not owed anything but they will send a gift card for $15, not the $240 I’m owed. I called back after the holidays and was told if I can show the gift cards “which they took” then I can get it back. For 6 months you led me on, led me to believe that I would get the money back, it was over $240 which is a lot. I trusted your word and was nice and patient for 6 months for you to pull that on me. You even told me the exact amount that I was owed at one point, over the phone unfortunately. It’s not even that you are a small business struggling, you own multiple inns in Ogunquit. I used to love this place when it was owned by the old owners, they were just amazing but this new owner should be ashamed of himself. Mind you this, when I booked my vacation here it was still with the original owners and there was no talk of change in ownership, an email was sent out a month before my stay announcing it, long after it had booked. My gift cards should of been honored no matter what they were and I should of been given back my money."

"Room so spacious airy and comfortable. Location is good close to restaurants and the beach. My husband and I love to walk and explore perfect location to do this. Breakfast was delicious too!"

"The website says (Note: In the Spring of 2022, we are undergoing renovations, so room colors, furnishings, and decor may be different from pictured until we are able to update pictures online.) I called to see what the rooms look like now. No one answers the phone. The voicemail is a voicemail for five guest houses. So if someone calls any of these five guest houses, no one is going to answer. I thought this was a fluke, so I tried back, and tried back and tried back over a couple hours. No answer, and no call back. The voice of the voicemail did call me back three hours later. He was nice and professional. He indicated he is the only person running all five entities listed on the voicemail. He said they've just purchased Hartwell House Inn. When I noted the website about renovations, he said yes the rooms have changed, he said "they are more modern." I waited for more specifics, he said they are "comfortable, well furnished." I laughed, I said "you don't sound very enthusiastic." Thats when he said he runs all five places so he was a bit distracted. I ended up liking him. But for now you're not going to know what the rooms look like and you're not going to be able to get a hold of them if you want to know anything about the place. Since they are renovating, I would think people will need to contact the place by phone for clarification. People are booking them anyway though, so maybe it's a regulars kind of place."

"Nice big room with sitting area, comfortable bed and pillows. Good size bath. Breakfast was a little lacking but probably due to COVID. Didn’t care for the egg sandwich. Great location walking distance to downtown shops and restaurants, Ungunquit playhouse, Perkins Cove, marginal way. A pretty far walk to the beach."

"We enjoyed an ideal holiday season weekend getaway at the Hartwell House Inn. The room was elegant and oh so comfortable; and the breakfasts delighted us. It's just minutes by foot to the shops, restaurants, walking trails, and the beach. The innkeepers and staff clearly take great pride in their hospitality and attention to detail."