The Alpenglow Lodge at Attitash Mountain Village

"When we arrived we were immediately disappointed with the walkways and driveways were not salted or sanded and it was extremely slippery navigating from the truck to our upstairs outdoor unit. Between the upper stairs and our unit there was a 2 foot snow bank blocking the walkway which has slid off the roof at some point. Despite calling and asking for someone to shovel it or at the very least for someone to provide a shovel for me to do it was never looked after during our stay. Bathroom wouldn’t stay closed. There was no working wifi which with the three kids made for a painful couple of days…the cell reception in the mountains was poor so tethering the kids to our phones was a spotty process at best. We called multiple times and were given a variety of different reasons excuses etc with no one even offering to stop in to see if they could help us, move us to another unit etc…we were made to feel that we were the problem and there was a complete lack of caring as to if our stay was comfortable or not. We felt very much like no one was at all interested in our concerns. The Smart TVs did not work online undoubtedly due to the Internet connection not working. We were told day two after calling the front desk that no they don’t really work well ever…”well sometimes haha”. We had no working room phone although we had a continual flashing red (not a message they said) with no explanation or aid from front desk despite calling and them letting know. They told us they would get right back to us and “get us a code” to clear the phone. That code never came nor was there any follow up. The Attitash sales office had initially booked a sleigh ride for the family and due to the freezing rain we called to rebook to which we were told they do not book or rebook at the desk. When I explained that they had booked it initially they said oh must have been the sales department sorry. End of discussion. No forward…no helpful number we could call…when asked if we could get the number we were told I would have to look it up or drive down and find someone who worked for them out back. We did eventually find the number and called the gentleman who owned that enterprise and he was wonderful to deal with and rebooked without any issue. The Deck door seal was gone creating a draft. The shower temperature never ever ever ever heated up. Finally Sunday morning we had booked a tour to view the condos as we were looking into ownership (friends of ours referred us and we were excited about the prospect of getting a unit with them). One of the kids wasn’t feeling well and I went to the appointment alone only to be told they could not show me the room unless my wife and I were both present…I left it with them that If this was the level of service we received prior to ownership I couldn’t possibly imagine how awful service would be as owner…despite having the room booked the room for another day, we left promptly Sunday morning and went the Hilton up the road where we were met with exemplary service. My Overall rating on the 4 out of 10. On service was most definitely a 2 out of 10."

"NOT WORTH IT. Two trips in a row they double booked our room and the other guests said it was also their second time their vacation was epicly messed up by the staff here. They gave a family keys to my room and as I was changing, a father and young child walked into my room! That family has stated they will never be returning again. The staff thought $100 gift certificate to their restaurant was appropriate accommodation for the utter humiliation but it got worse. I called the front desk to inform what happened to be told I was being hung up on. Upon my second call I asked for management to have Robbie hang up on me again... they downgraded my room after greatly inconveniencing me and my sense of privacy, now the room I'm in has dirt on the floor, holes in the grout where bugs are coming in and the shower tile is falling apart due to water damage. This has been one of the worst most traumatizing hotel experiences of my life. If I could give a zero star review I would. Only prime part of this is the location. Find a different place to stay while in the north."

"Not a bad location by any means. Direct access to multiple areas of the white mountains. I've been skiing on the mountain and that was a lot of fun. The place is under renovation and probably will become a five star place. Atm though. Plan to experience renovation and definately plan to have some things not up to par. But overall very enjoyable. Great family friendly spot. Pool could be a bit deeper and jacuzzi jets a bit stronger or more jets lol. But yea not a bad spot. If u love the outdoors. Definately check this place out. Hiking trails, horseback riding trails, carriage rides, trains, close to every white mountain attraction. Great location"

"great room size, however spiders were ALL OVER the room, we notified the office, was told they would take care of, however, no one ever came. Location is a good ways from anywhere as well."

"I love staying here, they have great rooms, 2 pools & 2 hot tubs indoor & outdoor."