Eliot Center at Lynn

"This company places people into "sober houses" with no money or the care that they need... The sober house is filled with people who need care that can NOT be provided. No food or hiegine products. People who live in these houses who are trying to stay sober and move on with their lives are greatly affected. They need to send them to a better place and NOT a money hungry sober house who just wants a check from them each month."

"I am almost positive I applied for a position here at Lynn. The lady Ashley who I was on the phone with was very rude and kinda demeaning. I don't know Eliot that way nor do I care to, but what a horrible service. I hope it goes under. I hope they get thousands of lawsuits thrown their way and they shut down. WHAT A BUNCH OF GRADE A++ LOOOOSERS"

"I was in the Eliot respite in fall 2021 as a dmh client through ACCS, supposedly the most intensive level of service though DMH. I had a case worker and someone who was supposed to meet with me twice a week for support. The person they assigned me did not have a functional knowledge of the English language. Because of this, I asked my caseworker to assign me someone new. She responded by taking him off my case - and never assigning anyone else. Also, when I went into the respite, I had no place to go. I was at risk of homelessness. I had income through SSDI. My plan when I got there was to find a place to rent. My case worker told me about a rooming house where they said they had placed many people in my situation. They gave me the impression they had a lock on this. The person who ran the respite repeatedly urged me not to spend any of the money I had saved on anything - including renting something on my own. He said I would need it to pay rent at the rooming house. With less than a week before being discharge d, they announced they couldn't get me into that rooming house. At this point they told me I should start looking at homeless shelters. My caseworker did not offer to call any shelters, or even give me a list. The only thing she offered to do was "help me make calls," It turned out that what she meant was that she would sit next to me while I made phone calls to offer "moral support." After finding out I had to go to a shelter, during one meeting with my case worker, she said "So it sounds like you want to go to a shelter." I deliberately looked her straight in the eyes and said "No one wants to live in a homeless shelter." She deliberately broke off eye contact, looked at the floor and nonchalantly shrugged her shoulders. She didn't even verbalize a response. She seems to have been saying that she really just didn't care There was also a stuff member there who was an adult bully. He was constantly giving me a hard time and seemingly trying to provoke me. Staff there dispenses medications, but they are not supposed to give medical advice. At one point, this man lectured me that I shouldn't be taking one of my medications One night, it was time to dispense medications. People have an hour to get those medications. Ten minutes into that medication hour, I was in my room. He barged into my room without knocking and demanded to know why I hadn't shown up yet. I issued the latest of many complaints with the director there about abusive behavior from this man. The result was always the same. They told me they would "talk with him." He never received any disciplinary action. After I had enough of that, I complained directly to DMH, who Eliot contracts through. Their answer was the same - he would be "talked to" - not held accountable or disciplined in any way. During that same meeting, where DMH and Elliot staff were present, I was also given a lecture. I pointed out that I was days away from homelessness, and that you can't just call a shelter and automatically get a bed. I was told that people show up at the respite expecting staff to find everyone housing, and that was an unreasonable expectation. As I have said, I showed up expecting to find my own place to live, and having the money to pay for it. They gave me false promises, told me to save my money, and pulled the rug out from under me in the end. I did end up finding a place to go besides the streets, but under completely unacceptable circumstances. I was in recovery from alcoholism. I was such a a disaster over all this, that on the night before being discharged to the streets, I went to the liquor store. When I came back under the influence, they sent me away in an ambulance. I went into treatment and then a sober house. I saw my caseworker months later and she offered no apology and seemed to see nothing she or anyone had done wrong. They brought far more pain into my life instead of helping me with the pain I brought to them."

"Having to utilize this crisis center really and truly put me more in a mental health crisis. Was not given the full description of a CCS Bed. My registered emotional support animal was referred to as a pet. And I was literally calling them to get updates / support instead of them calling me. Drove over 1 hr and 15 min to CCS bed, wasn’t informed about the requirements / placement, couldn’t bring my ESA -nevermind it was not the level of care I needed - and discharged myself. Good thing I got “help” and good thing they “don’t have to follow up with me anymore “ cause I discharged myself from the facility that wouldn’t benefit me."

"Horrible services all around! Need to do better! You took over to only let us suffer and make money it seems! Let another company step in and service thee clients for the well-being of all not just ur pokets! Your company as a whole should be ashamed of them selfs! Sad what we as ppl allow and except! This company is a let down!"