Chelmsford Family Practice 10 Adams Street, Chelmsford, MA 01863

"absolutely poor communication and management practices. trying schedule an appointment too much efforts to get connect with right person. they will not response your phone, always forward phone to voicemails. wonder how do they manage their patient health."

"My own doctor and most of the ones I’ve seen here are great. The nurses are fantastic. The office staff… absolutely horrible! This used to be a great practice, right now it’s better to go to urgent care."

"I was directed to Dr. Berkowicz since the only female doctor who started the practice was not taking new patients. First, do no harm is the creed. My test results came back as high cholesterol. He calls me and tells me to take a particular pill. It will "give you 20 more good years." that is utterly disgusting and unprofessional. He also took a text and told me a friend's aunt died when I was in the office, and he was seeing me. Then, as I was talking to him about a concern, he up and opened the door and was ready for me to leave. I finally decided I needed to get another doctor. So I called the practice, and explained without going into detail that he was just unattentive to me. I wanted to switch to the female doctor. Nancy, who took the call, proceeded to bully me. You chose him! You cannot change. I asked to speak with a manager. Carla, who let me talk without being crass, heard the whole story, and she apologized and agreed with me. She confirmed my telephone # and a week later, there was still no call back from her. However, I got a call from Nick, who wants to schedule my next appt with the unprofessional doctor above! 2 more phone calls later. Nancy gets on the phone the bully woman, and says the female doctor knows your story; however, Dr. Berkowicz is your doctor. Needless to say, i will not be going back. There is so much wrong with what happened to me at this practice. Being kept waiting for a week, the disgusting behavior of Berkowicz and the bullying of the office staff. RUN, don't walk away from this whole practice, but first, do no harm creed. Think about it before you even think about seeing Dr. Berkowicz."

"We love Chelmsford family practice! Myself and my daughter come here. The pediatricians are great, the office staff is responsive, and the nurse practitioners are great as well!"

"This practice has gone from terrific to terrible. Over the years, this office has gotten worse and worse, they used to be wonderful and now they’re a joke. You will wait on hold approximately 30 minutes just to get someone to answer the phone and when they do be prepared for them to be rude. They are supposed to go to lunch from 12 to 1 however, be prepared because they put the phones to the answering service around 1145 and off and come back late from lunch also. This practice has no sense of urgency. When trying to get approval for hospice services for a dying family member, we stressed the urgency in getting the referral. They did not get back to us in a timely manner whatsoever. It has taken over four days to get a referral, I work in the healthcare field, and this is absolutely atrocious. Poor communication in this office, lack of empathy and professionalism. I’m not sure if they’ve just taken on too many patients and are drowning or what the issue is but they are certainly not meeting the needs of their patients. If you are looking for a responsive, caring, compassionate, and competent practice you need to look elsewhere unfortunately."