Cheshire Medical Center - Ophthalmology and the Optical Shop 149 Emerald Street, Keene, NH 03431

"Every step of the way, my visit to this Opthalmology clinic was a perfect health care experience. I called in the morning with an eye emergency, a tech quickly called me back to triage, and an appointment was set for that afternoon. I was seen on time (no waiting!), and the tech was very efficient and pleasant. Dr. Jaeger arrived the minute the tech finished the initial intake, and I wish all doctors were as gifted as he is at explaining what a patient needs to know in an encouraging, calm, friendly, and respectful way. The receptionist who checked me out was also great at explaining their process, and was delightful to talk to as well. In short, everyone I met here was incredibly kind. And since I was seeing them on a day when I was very worried about my vision, that kindness meant the world to me. Their technical skills and professionalism are outstanding, but they also provide a human connection when you most need it, so I highly recommend this clinic."

"Last year I purchased two Rayban frames and two pairs of gradient lenses which cost over a thousand dollars. This week I called twice, leaving a message in regards to purchasing a couple more frames and a pair of lenses. I am yet to receive a call back I may never go back but a call back with gradosity might change my mind."

"I was ready to put forth my debate club skills when I realized both pairs of my new glasses were not what I ordered (someone mixed up which pair should get transition lenses- essentially upgrading my spare pair). Meg saved the day by having the correct lenses made for my primary glasses at no cost and I got to keep the other "upgraded" lenses without charge as well. Meg did what made sense: corrected a mistake without charging me. Thank you, Meg."

"The Optical shop in my experience is great. They do very well with my 4 year old each time we go.. (sense she was like 1.5 years old or so) The place is clean and well kept and the employees are very kind and helpful. (Some more then others but ALL are respectuful and kind)"

"I had a not so great first time experience here and immediately did a Google review. I went in to pick up my sons glasses and not only did they apologize for my experience, they extended a significant discount to my balance. After seeing how they handled a customer service complaint and the quality of the glasses I will be back. The guy spent a good twenty minutes with my 9 year old explaining the importance of keeping them protected and clean. I ate my words on this review."