AIANE: Allergy & Immunology Associates of New England Wilbraham Office

"Waited 9 months for my apt (ok that’s fine I guess) Called a few weeks ahead of time to verify and was told the doctor my apt was with has left and the next available apt is another 8 months away. Not only that but over the phone they were rude about it like it’s my fault somehow… now I’m back to square one almost a year later"

"Wilbraham office is worthless. Went for a skin condition and told them what my GP thought it was and they never looked at it. They just treated it over several visits with different meds. Nothing worked. Went to a different dermatologist (totally different company) and she looked at it and immediately diagnosed me and told me the meds that AIANE prescribed would make my condition worse. Would never recommend this office."

"I called made appointment they cancelled it. Then I called back to reschedule because the rude receptionist couldn't be bothered to reschedule me. I waited 6 months for them to say the appointment was never booked. Not really sure who they see or why they have an office. Don't bother calling and making an appointment. They won't see you anyway."

"My wife had an appointment which was booked in November for April today at 9:30. She received a call and a voicemail was left at 8:30 saying they we’re canceling the appointment. We tried to call back and could not get through to the Wilbraham office we called the Northampton office was told appointment was canceled no reason given just provider was not in that office. Very poor excuse. Had to stop antihistamines 5 days before this appointment. Would not recommend"

"The doctor tells you to come weekly. You have to come every 2 weeks to continue progressing with allergy shots or else you have to repeat your prior dose. Unfortunately, they overbook, so they can't necessarily fit you in every 14 days. I think I'm averaging about 12 days between shots, but I've had to repeat several doses because they don't have any openings within 2 weeks. Frustrating to continue paying to repeat shots because of scheduling issues on their end. That being said, the people who administer the injections are very friendly and helpful."