HARMONY MILLS PEDIATRICS

"Doesn't pick up phone or fax records when you request my son loss hiss ssi because this office didn't fax over proper paper work yes the doctor is amazing but trying to get ahold of someone forget about calling just show up you can't get a hold of anyone it's like no one works their I've been trying to call them for a month and you can't get a hold of noone .... So how are you supposed to be there for kids when people can't get a hold of you ... Hire someone for phones please and paperwork thanks ... This is why I switched... Not reliable why don't you please stop commenting saying how sorry you are and get things done get someone who will answer your phone. You say to call you, but how can we get through when noone pic's up the phone ..... You own your office. Get people there who will do there job I work 90 hours a week as well but I do my job and I'm sorry but get people in who will work not people who are lazy better yet pick up the dam phone ......... People need things from your office and they aren't getting it ...hello anyone there this is a office issue not a customer issue"

"We’d felt on the fence about this practice for a while, but most recently came in to the office to discover that they are no longer requiring masks with not so much as a notification of this policy change to families. I’m pretty sure this is against current NYS guidelines for healthcare facilities. Anyway, it was one thing to see the admin staff and people in the waiting rooms not wearing masks but a nurse even came in to examine our toddler without a mask on. Didn’t bat an eyelash or even offer despite the fact that myself and my coparent were both masked. A very disappointing turn given how hard this COVID/flu season has been on children. We also didn’t love our interactions with the administrative and nursing staff. Dr. DiTursi is knowledgeable and kind, but the nurses seemed to be different every time and we had more than one interaction with them that made us uncomfortable as a queer family. We found it frustrating to not be able to make our next appointment when checking out even when the next appointment was just a couple of months away."

"Dr. Ditusi is the best. I hear a lot of people asking for "holsitic" healthcare for their children but they don't seem to understand what treating a whole child means at all. They want herbs, yoga, and no accountability for anything that's actually happening clinically in the community in which they live. Guess what? Holistic medicinal practices should whole-ly address issues facing your whole community not just your paranoia about vaccines, which has been empirically proven unwarranted. Dr. Ditursi encourages vaccines. I appreciate this. She encourages therapy before medication for behavioral issues. Her referrals are always topnotch and she considers my insurance, financial staus, schedule as a single parent, and the trauma my child and I have experienced so far in our lives. She addresses safe body practices, even with her youngest patients. Ie. She says "I am only checking under your clothes because your mommy is here in the room and says it's okay. It would not be okay for me to do this without her or your permission and it is never okay for anyone to touch you or look at your body." I never had a pediatrician say that to me as a child, and it is critically important. She speaks to my child with respect and encourages her to voice her own opinions and concerns about her health and behavior. I admit I'm not often pleased when I try to call in and don't get someone on the phone right away, but I always get my call returned. I have been treated with respect by all staff here, even during walk-in hours. Seeing some of the other reviews is disheartening because this is a great doctor and practice, and I'm realizing that the biggest problem in the Capital Region with children and healthcare is idiot parents. Get your kid vaccinated because if these reviews tell you anything its that there going to be some really sick kids in our region."

"This is my second child to be a patient at Harmony Mills pediatric. Dr. DiTursi is an amazing pediatrician. I appreciate how informative she is I can ask her a question on why something is and she can explain it to me on any level. She honestly does care about every patient and from what I've seen doesn't short anyone ever medical expertise she gives them 150%. My two half sisters also have their children as patients here and without looking in her records remembers every kid's name just by talking to their parents. Tara is one of my favorite nurses she's always coming in to see the baby even if she's not scheduled to see him that day. Michaela is an amazing representative for the front end of the office she's one of the first people you see and she's the last one you see when leaving. She is on point and will do her best to schedule you based on what time you have available. She seems to build a different type of relationship with each parent and patient. This office is amazing!!!"

"I thought a receptionist is supposed to be inviting and respectful? I shouldn't be finding myself being more respectful and using my manners then the person who's supposed to be doing their job. When I call, the receptionist is just rude. I tried to say thank you and goodbye the proper way but I feel myself being rushed off the phone and just hung up on before I can even say "thank". If it wasn't for my daughter being so comfortable and loving her doctor, I would change primary asap due to rude staffing. Even she doesn't like anyone but her doctor, hire people who like to joke with the kids and laugh and be silly and sweet, not miserable."