CVS 451 Main Street, Wakefield, MA 01880

"Called the pharmacy three times during different points of the day (I know pharmacies can be busy) and was on hold for over an hour each time and no one ever answered. Went in person for them to claim twice they didn’t receive prescription despite Dr sending it in the AM and again while I was in the store. Finally someone checked their fax machine and there were both copies of the prescription after basically gaslighting me and saying I must have it wrong. Made me wait in the super long line twice for this. Never coming to this location again."

"Had to run in there today (thanksgiving) I appreciate them being open. But I don’t appreciate the woman who kept following me and my husband around. Then when we checked out at sco she just stood there.. how about you ring me out if you think I’m going to steal?? She came out running from the back the second she heard me scan my item, and just stood there. RING ME OUT NEXT TIME. This cvs is always hit or miss but don’t get me wrong they do have some good folks there."

"The pharmacy staff is kind of rude or at least impatient. Hold times when calling are upwards of 20 minutes. Then when they answer they are annoyed even when you tell them that you got a text message stating to call the pharmacy. Unfortunately it's the only one in Wakefield so I have to deal with it. Although Walgreens is just down the street."

"I went to pick up a prescription at the drive thru. I was told that their system was down and they couldn’t access insurance information for customers or something along those lines. My prescription is typically free with insurance. I was told I could come back in 2 weeks or pay $35 and then come back in 2 weeks for a refund. The lady who helped me was nice. So I said sure I’ll pay it and come back for the refund. I needed the medication and didn’t want to wait because I was traveling for a few weeks. After I got back from my trip, I brought the receipt in. They wouldn’t give me a refund without my cvs express scripts card. Another week went by, I came back with the card and was told by a rude employee that “oh its been a month so now you have to call insurance.” Wow, no one told me this in the first place and she didn’t even give me a chance to thoroughly explain the situation. So I call insurance and they tell me I need to call cvs caremark customer service. Luckily, the lady was super helpful but now I need to fill out a claim.. So dumb and such a waste of time."

"The pharmacy line is always at minimum 5 people, I just waited fifty mins for 2 perscriptions, and after the wait, I had to wait again while they billed my insurance correctly. Not sure why they would have billed it incorrectly in first place, at one point there were 8 employees behind the pharmacy counter, with 12 people in line, and only one helping"