CVS 980-986 Great Plain Avenue, Needham, MA 02492

"I don’t even know where to start. We’ve been using this pharmacy for over 10 years, but in the past 2 years it’s really gone downhill. Pharmacy employees are rude, the line to pick up Rx sometimes is a whole aisle long — and lately, they seem to be out of the meds we need half the time. Terrible service, and bad stocking. We moved our Rx to the Walgreens across the street a few weeks ago, and so far so good. We really wanted to support CVS given they started the pharmacy approach to not sell tobacco, but their slowness, rudeness, and lack of stock has become unbearable."

"The most hideously rude woman I’ve ever encountered at the pharmacy. Interrupted me, amazingly seemed to know what I was going to say before I even said it, and laughed in my face when my prescription was on backorder. I wish I got her name. Absolutely disgusting customer service"

"This pharmacy deserves 0 star if possible. Extremely rude staff: when I asked him to repeat he told me that nobody was talking to you. Told me that the pharmacist is busy and don’t know when my medicine will be ready. Definitely looks like he doesn’t give a dime about the job."

"1/4 quarter of the self checkout screen is devoted to your personal security footage, reminding customers not to steal at checkout. I'm only reminded that you assume theft so much that you're willing to put that stigma on 100% of your shoppers. Won't ever come back to this branch. So disconnected."

"Why is every staff member in this cvs location extremely and blatantly rude? And it’s been like that for at least 3 years! Got to love when the register lady standing AT the register gives you attitude, doesn’t offer to ring you out and tells you to use the self checkout register. I mean really.. isn’t that what she’s paid for? To ring out customers? There is never anyone in the aisles to assist customers and help find things, that includes the pharmacy. No one is ever at the consultation/drop off window so you HAVE to wait in the long line with other customers waiting to pick up their prescriptions just to ask a question and ask for help. I mean really… this is unacceptable."