TD Bank 175 Cabot Street, Beverly, MA 01915

"FIND ANOTHER BANK. Awful bank, awful customer service. Opened a checking account for side spend/savings to not mess with my mint tracking. Put $100 minimum in. They never told me paper statements charge $2 a month. I got charged $15 and put below minimum. I called back and said hey what’s this all about, they apologized and told me how to turn off paper statements and gave me my money back. Problem is because I was under $100 fee that month they charged me another fee later on and never told me this would happen. I didn’t have paper statements to know and never checked the account. They kept charging me until the account was negative and then I only knew when they closed the account. Later on they closed the account and took away the fees but stole my $100. Now my consumer report has denied me different bank accounts. They are only bank with no fraud protection because they are frauds. Stay away"

"Friendly, knowledgeable, and helpful staff all around at this branch. They have gone above and beyond time and time again to help me with my personal and business banking needs."

"At the age of digitization, for a wire transfer, you need to come, wait for a person in his office to process your "wire transfer"!! It took me nearly over one hour because it was international!!! Yet no status on the transfer, you call customer service and they have NO clue. My conclusion is that this is more of local regional bank despite their claim to be global! Terrible! They tell you and international wire can be anyting from 3-5 business days and some of their customer service folks say "Oh it takes 7-14 days"! A joke to say the least. And btw the destination country have a very sophisticated banking system fully digitized!"

"I deposited cash into the ATM at the Cabot St branch, then the machine malfunctioned and I had to file a claim with an unhelpful person inside the bank. I'm out the money I deposited and it has been extremely stressful. TD bank robbed me. So since this review was posted two days ago TD Bank has corrected the issue with my deposit and I have my money. But I did find out they do not operate the ATM. It is contracted to a service. Anyway I'm not sure if I will remain doing my banking at TD."

"First visit they were 20 minutes late in opening. They said they had no staff, and had to call in someone. Next visit I tried to do business, but I was told they did not have my signature card. WHAT ??? I waited 30 minutes for them to look for my signature card. AFTER I left the bank fuming, they called me and said they ‘found’ my signature card."