Bank of America Financial Center 655 Massachusetts Avenue, Arlington, MA 02476

"Not a B of A customer and based on how I was treated outside the establishment I don’t plan on becoming one. They have a huge parking lot and I’m sorry but I highly doubt the amount of spaces this bank takes up is truly needed by customers or staff. I don’t need to be screamed at for “taking a Bank customer parking space” and threatened to be towed in order to take my cat to the vet in the same building."

"Horrible experience inside and out. While parking in the parking lot their security guard proceeds to scream at everyone supposedly doing his job by making sure bank only parking is ‘secure’ When asked if he worked at the establishment he became hostile and aggressive. When inquiring inside about said security Guard customer service was lacking."

"I am customer for Bank of America for 20 years. I never had this much disappointed from a branch. I arrived 30 minutes before closing and an adviser said someone will take care of my issue in few minutes. I waited then the manager came and made lots of excuses to dismiss me; We do not have time, you must make an appointment, you should come with your account co-signer, …. Bank of America branches were great in old times but seems it is the matter of past."

"You would think if these morons closed the Belmont branches on Saturday, they would be adequately staffed in Arlington. Not the case. BOA is 0 in customer service."

"Very good experience at this BoA branch. I needed to securely wire a down payment for my home closing. The staff there were very helpful, it was easy to schedule an appointment, and the wiring went smoothly."