Service Credit Union

"Without question, the worst banking experience my partner and I have ever experienced in the last 30 years. I referred her to this credit union and could not regret it more. Hard to properly articulate how unprofessional these people are. But I'm happy to edit this review and go into detail if they want to reply and deny their absurdly improper behavior. I can just copy/paste our formal complaint to the National Credit Union Administration if they'd like. We have truly never experienced anything like this. Stay far, far away if you are looking for anything in the same universe of effective communication and respectful treatment. Truly sickening experience here."

"Got rid of my checkings account with this terrible bank because when they “upgraded” their systems it deleted my accounts completely. NOW I only have a car loan with them and their app never works to pay externally or even get access. Their website on a laptop or phone doesn’t work or log me in giving me error codes everytime it comes time to pay my truck. I’ll be reporting this all to BBB, but be warned DO NOT DO BUSINESS WITH THEM! Their app and website has been programmed by middle school kids with all these flaws. I talked to an entire branch of employees when they first “upgraded”, they were never properly trained on anything when it was introduced. SCU SUCKS!"

"I have banked with SCU for nearly 25 years. The quality of service in the past 12 months has really gone downhill. I am not sure if they have new management or what, but it is really not good. The wait times to speak with someone are ridiculous, and in general everything is sloppy. I have been waiting for weeks for a debit card for one account, and in the meantime keep receiving cards that I don't want or need. It is so strange. I hope they can return to the days of providing quality baking services."

"This CU is not as friendly and not hardly as competent as they claim to be. I have been a veteran member for years, since I lived in Germany. I tried to ask for a secured credit card to help me build credit, but they had no option to specify that was what I wanted. Instead of asking me to clarify, they rudely slammed the door in my face and denied the application. I went to Capital One and they were very happy to help me. Also, their website is totally unreliable. You never know when your login will fail due to some mysterious technical problem that has been going on for months and months. Clearly they are using incompetent contractors, but that also means they are also just as incompetent in handling supplier management processes. Finally, if you are a veteran and you are in Europe, you will never get to an SCU branch or ATM. All their branches in Europe are located inside facilities where even lowly DOD contractor janitors can get in, but not veteran CU members. That's pathetic, and no, I don't care if it has to do with any agreement with Germany. That's simply not right."

"Staff is for the most Part nice to the account holder, but experienced some negativity. For instance; the manager didn’t have enough cash on hand, was refused my requested amount. I’ve been a member for over 10 years and think my Time is coming to an end. Going to a bank that appreciates my loyalty. And if your not in the US, the phone personnel is difficult to contact and if it’s after hours personnel are not helpful, and in my experience have been hung up on numerous times. Unfortunately I wouldn’t recommend SCU."