Providence Mutual Fire Insurance Co

"One of Providence Mutuals clients hit my car so I was forced to work with them. While the representative was nice enough to work with, they made things difficult every step of the way. I had all kinds of problems getting my repairs approved, they refused to recommend auto shops and I had to do all of the work. Not what I’m looking for when it comes to insurance representation."

"Avoid using Providence Mutual at all costs. The home we purchased already had their insurance policy in place, but they were extremely difficult to deal with after filing a claim for wind damage sustained during extreme storms in the NJ area. They sent an adjuster who misidentified our flat roof with a shingled roof. This led to Providence Mutual denying our claim, and then demanding that we install a completely new roof otherwise they'd drop us despite the roof being only 3 years old. We then went ahead and had reputable roofers come in for a second and third opinion who said that a new roof was absolutely NOT necessary, and that the request was egregious. We have had it fixed since then without Providence Mutual's help and had no issues since the repair, but Providence Mutual still decided to send a non-renewal regardless of evidence provided. I highly recommend using a different provider to avoid any headaches."

"I've worked with Providence Mutual at the very beginning of my career in insurance and then most recently. In my experience, they have always employed consummate professionals dedicated to their agency partners and their policyholders. As a Rhode Islander, I'm proud that we have such a company in our state that has been in continuous business for over 220 years."

"Great online experience. Payment, policy, account information are easy to manage. The itemization of the coverage is very detailed. The rate was competitive. Better than my previous carrier. Support local, regional entities. You will be out of choices."

"I went with this company because the price was low. The one thing I didn’t anticipate was their unavailability when filing a claim. The employees are nice enough but they all work 9-5 days and are closed on the weekends. My accident was on a Saturday and it’s already taken about two weeks to get money back for my claim so we can get started buying a new car. If I had known this would happen I would’ve paid a little more and went with a company that could give me 24/7 help with claims because emergencies don’t stick to a 9-5 schedule. It’s always good to have peace of mind knowing if something happens you’ll be taken care of in a prompt manner."