DHL Express ServicePoint

"Terrible customer service, delivery scheduled for today. I didn't even go to work so I could stay home and wait for the delivery and to my surprise no one showed up. Delivery was scheduled to be made today between 12pm and 3pm. Like everyone, I have several cameras in my house, including a doorbell camera. And no one showed up. Then at 6:30pm I receive one email saying that the delivery man tried to deliver but there was no one to receive it. Total lack of respect for the customer. The worst thing is that this disregard for the customer is common at DHL, a few months ago I sent some documents to Italy, I paid extra to get it faster. And coincidentally the same error happened, They could not find anyone at the destination office to deliver the documents. My order was delivered 3 days later than I had paid for. So, if you don't want to be stressed by a company that sells a service that they clearly can't deliver, use another carrier. DHL never again."

"My package was supposed to be delivered on Dec. 13th. I got a text where I can track the delivery van, never got the package, was then promised that it will be delivered on 14th. That did not happen. promised it will definitely happen on 15th. Did not happen, I got in touch with their executive team…fast forward to Dec. 18th. And I am still waiting…. DHL has let me down and totally messed up my families holidays….."

"I had a big Shipment and it was very confusing for me but Yashi is so smart she helped me out and cleared all the questions I had. You’re brilliant Yashi. Will come back for sure. DHL has really easy solution services, I shipped from both the store one in Somerville and here in Boston. Exceptional service. Thank You. She did give me some extra discount. I’m glad I visited her."

"It operates so smoothly here! Shipping options offered by the main airlines are contrasted. The space has been carefully laid up to encourage clarity and customer service. The staff is so friendly and accommodating that I doubt I'll ever use another shipping site. I adore this place."

"The proprietor of DHL Express ServicePoint and her crew are the greatest! He is the most considerate, professional, and polite person I have ever met, and I feel more at peace knowing that my shipments are well-cared for by him. Thank you, I really appreciate how amazing he is! Without a doubt, if you ever need to ship something anywhere in the US, this is the best website to visit!"