Fedex Customer Service 375 Ballardvale Street, Wilmington, MA 01887

"For phone customer service, I am supposed to get a package shipped by them every Friday with employee payroll in it. For some reason they didn't ship promptly (as confirmed by the payroll company) and now it won't arrive until Monday. But the kicker is the automated service won't even let me connect to a live person to figure out if I can even pickup myself over the weekend. Needless to say I have some very upset employees!"

"My delivery was delayed (suuuuper delayed) and they didn’t really help… and when it arrived most of the boxes were damaged. Lots of my stuff is broken, and as it was an international shipment I can’t even file a claim online. They have treated everything as if it was rubbish even though the boxes had a huge ‘FRAGILE’ on them. The computer box and the screen box, they were full of holes, scraps… I’m just going to try to never use FedEx again."

"It saddens me that a company this large does not have an email that customers could write to regarding their issues. I have called several times to ask for an email as the representatives on the phone were not able to help or accidently disconnected the line and never called me back after hours on the phone. How could someone file a complaint against a person in the claims department when they have no supervisor to transfer you too? This is a perfect way to cover up complaints. I will be writing a letter to the Corporate Office but this is just such an inconvenience and disappointment."

"This is for the US customer service. Spent 1 1/2 hour on the phone being always transferred back by the customer service to the technical support (which had nothing to do with my problem). Cut me off, and kept transferring me to the wrong place. Had trouble understanding their different strong accents. They also had difficulty understanding and listening in English. At the end, had to ask to talk to a manager, who finally fixed my problem. Impossible to speak to someone competent at customer service (spoke to 4 different ones and had the same problem and very poor service).Also, was supposed to have a survey after the manager call. Never got the survey. Such a complicated system and poor service."

"This review is for the customer service (800-×××-××39) and who handles it. Fedex has to update or modify their phone system to have a more direct approach to a customer service representative. I couldn't get the help I needed on multiple attempts. Eventually, I had to go through Walmart customer service to contact Fedex for me to get information changed before a delivery. A customer should not have to go through all that to get help! The Bots would not connect me no matter how many times I asked for customer service. No happy and disappointed!"