Top Cab

"I took a taxi from Boston's Logan Airport into downtown Boston. I got to the designated area for taxi pickup and waited for one to arrive. The driver complained the entire way how they are being driven out of business by Uber and Lyft. I wanted to take in the Boston skyline and peacefully get to my destination and instead I had to listen to his yammering about bad business. He then charged me an additional fee for the tunnel - double what Uber charges! I took an Uber on the way back, which was $7 less than my ride using Top Cab."

"Horrible! I left a back pack in one of their cabs and they told me that the man who drove me from the airport "does not work with us, but must still have our decals on." The man I spoke with was rude and hung up on me when I asked him what to do about finding the driver. He claimed that he "did not know the drivers name." I do not know how that is even possipossible. They basically seem to be crooks. I'm filing a police report and a better business bureau report."

"Took a cab ride from the airport to Waltham and what should have been a 40$ ride at most ended up being a 70$ ride. I asked several times the driver to take an exit and he would ignore me until we missed the exit. He took me for an idiot and like and idiot I ended up paying almost double the regular fare. When I contacted the company asking for a fare readjustment they told me the only thing I could do was to dispute the fare with my bank. Which basically translates to "yeah, we are keeping your money." This is why Uber is so succesful because things like this would never happen. My advice do not use this service."

"This is the company to use. Great courteous service, clean cab with seat belts out and ready to use. I called the night before for a 5:15 ride to the airport from JP and he was there early. Very polite and helpful, NO RADIO blaring, just the right amount of conversation, great price. Now Top Cab is in my contacts as the cab to use in Boston."

"THE WORST! Scheduled a 9PM reservation with City Cab (more than 24 hours in advance), ended up waiting until 1045PM (after many calls) until we were able to get another cab company… When I called for the reservation (on 12/30), I was told by the staff at City Cab that they were taking reservations. I reiterated the importance of needing to be at an event by 930PM on 12/31, I was told it would not be a problem. I also called again at 5PM on 12/31 to confirm both the pick-up at 9PM (and at 2AM for the return home). Again, I was told it would not be a problem and I was set to go. Called another five times after 930PM and was told only another 5-10 min each after each call. We ended-up cold calling another cab company that picked us up 15 min after we called at about 1045 PM (ish). In all this, I NEVER received a call that the cab showed-up. We ended-up showing up at the event at 1120PM, when we were supposed to be there at 930PM. Now granted, New Years is busy but WHY TAKE RESERVATIONS AND PROMISE A SERVICE THAT YOU CANNOT DELIVER ON!? I will NEVER use City Cab or Top Cab again, I will always wait for the next"