LEISURE LIMOUSINE CO.

""Leisure Limo has become our go-to choice for family trips to the airport. The limos are consistently clean and the staff is accommodating. I have always found the pricing to be very reasonable. Highly recommended!""

"Great Service!! I would 100% recommend Leisure Limo"

"If I could give a zero, I would. I should have known from the start, as when we got in the limo, the seats were all ripped across. It looked as though they tried to hide it by gluing it back together, and adding almost like a shoe polish to cover it. 2 of my guests got black tacky substance on their rears and hands, that took 2 days to get off. When we tried to pair music to the bluetooth, the driver did not know the password. Next followed the limo getting hit by a car (minutes into our ride) that ran through a stop sign. Now I fully understand that the limo did not cause the accident, but everything that followed they had full control over. We were and are hurt. The driver never checked on us. Not once. His only concern was calling the owner, not the police nor getting us help. As I was sitting right where the car hit, I got thrown around, hit my head, shoulder and leg. 2 of my other guests hurt their backs from the impact. Again not once, did the driver approach me, ask how I was, offer a solution to get us back to the hotel. The companies lack of empathy, lack of compassion and lack of concern is truly something I have never experienced before and do hope that no one ever has to. Stay far away. I am still waiting for my money back."

"If I could give Leisure Limo zero stars, I would. They were unprofessional, disorganized, and completely apathetic to the fact that they almost ruined our wedding day by not being able to actually deliver us to our venue as promised. I would especially caution to NOT use this service if you need transportation to/from Naval Station Newport or for a wedding. My husband and I hired Leisure Limo to provide wedding day transportation for us and our small bridal party. Because we were getting married at the Officers’ Club on Naval Station Newport, which has strict security regulations, we’d emphasized numerous times that we needed a list of all available drivers to submit to base security the week before our wedding. We could submit as many names as needed for clearance (and repeated this many times), yet Mike Bettencourt (the owner) only submitted 4 names to us, and only after repeated calls/e-mails from both us and our personal wedding coordinator over the course of a couple weeks. We were assured that one of the drivers listed would be assigned to us the day of the wedding. However, the day of the wedding came and the driver we were assigned was NOT on the list we had been given by Mike for pre-approval. My wedding coordinator called Mike immediately to state that we would not be able to get on the base with the driver provided and ask that one of the pre-approved drivers be sent to deliver us to the venue. (One of the listed drivers was Mike himself.) Mike said that there were no other drivers available and that no other service would be provided to us for the remainder of our wedding day. He also claimed that he had called the base security office when he made the switch, but we later found out from the venue that this call never occurred. My dad had to drive the entire wedding party (both me and my bridesmaids as well as my husband and his groomsmen) through the gate since the car/driver provided could not gain access, and our personal coordinator had to drive us back to our hotel at the end of the night. We never received an apology from Mike, which I think speaks volumes about his lack of interest in customer service."