SERVPRO of Providence

"Anthony and his team at Servpro were extremely helpful. They went above and beyond to take care of us. They communicated and explained the process every step of the way via phone, text, and emails. They arrived on time and worked quickly and neatly to alleviate the water damage. We can't thank Anthony and his team enough."

"Avoid engaging with ServPro of Providence for any house restoration needs. Their team lacked professionalism and efficiency, failing to offer the necessary guidance for a first-time flood victim. After our basement flooded in July, we hired them for restoration. Despite the initial promising interaction, their service was far from satisfactory. They started work without a signed contract and left the job half-done upon discovering potential asbestos tiles. Their communication was poor and their response time was disappointing. They left their equipment at my house for over a month without any follow-up. Their mismanagement and lack of diligence have left my basement in worse condition than before the flooding. They have shown no accountability for their unprofessional behavior and have the audacity to bill me for their shoddy work. Adding insult to injury, they sent a $150 restaurant gift card as an apology. I strongly recommend anyone requiring home restoration in the Providence area steer clear of ServPro. Be aware, their ineptitude could leave you worse off than before. 12/14/23 - As a follow up their owner, Joe, called and is working on making this right. I appreciate this very much and look forward to seeing how we can rectify this situation."

"Our situation involved massive water damage to a large Victorian East Side home, with gorgeous woodwork, ceilings, and plaster walls destroyed. The tasks of removal of damaged areas were complex, labor intensive, and time consuming. ServPro showed up hours after we called with water remediation equipment and were a life saver. They then put into effect drying and mold remediation plans and handled the demolition sensibly preserving as much as they could. The Servpro restoration team then oversaw the entire remediation which involved work on 3 floors, and required skilled workers in various areas (plumbing, electrical, flooring, etc.) Most particularly, they sourced a skilled wood milling group which custom made intricate moldings and wood paneling to match the rest of this unique home. The entire process took almost 6 months and Servpro interfaced well with all concerned parties, from tradesmen doing the skilled work, to the extensive detailing of the project required with our insurance carrier and with us and our designated point man throughout the process. We would highly recommend them to be there in an emergency like this."

"We had water damage in one of our buildings, and needed cleanup, demolition and reconstruction completed as quickly as possible. The ServPro team of Providence came out to assess the damage and then got started right away on the project. We had a great experience with this team, led by Alyssa Swindell. They were professional, respectful, courteous, responsive, responsible, and very clean. I would certainly recommend them to anyone else needing their clean up and reconstruction services. Thank you, Alyssa and your team for doing such a great job! – Evan Hopkinson, Director of Facilities and Maintenance at Scandinavian Nursing Home.."

"I was in a fix. Purchased a house with a terrible mouse infestation, my heating duct system needed a deep clean before I could turn the heat on and it was getting chilly… The coordinator Tim worked hard to schedule this during an extremely busy time (incredible storms with extreme flooding going on in the region). Tim called Sunday evening to tell me it was going to be that Monday! I am very satisfied with response times of Tim and the crew. Everyone was very pleasant and told me how they were going to proceed as well as any quirks they found. Doubt this 80 yo heating system has ever been touched before. And they even tidied up after themselves in the house because dirt comes with the territory. And, last but not least, the price for 3 crewmen to do a 7 hour job was extremely reasonable! That was a great relief to me. Thank you everyone at Servpro who worked so diligently to help me. Sincerely, Leslie H, Greenville RI"