East Street Cleaners 423 East Street, Chicopee, MA 01020

"They lost my husband's pants from Men's Wearhouse (the pants he wore in our wedding). It has been two weeks since I tried to pick them up, and I am being ignored. I just tried calling to follow-up, and was hung up on. I called back, but no one would answer the phone. I am being very patient and calm, but ignoring a customer is not how you handle this type of situation!!!"

"I used East St cleaners for repairing my leather jacket. They replaced 2 pocket liners, restitched a zipper and a seam. The work was performed in a timely manner with good quality. Would have been a 5 start except I felt it was a bit costly."

"I live in Granby but drive all the way there because: A) They do a great and professional job B) My uniforms were always professionally pressed with no double creases C) They're super nice people and VERY appreciative of your business D) Their prices are the best, by far! E) They do great alterations"

"$64 for a white queen comforter with duvet, both had a huge dark stain. After they cleaned it, the stain is completely gone and everything smells great!"

"They have taken care of me for the past 6 years in areas including tailoring and dry cleaning. They are very friendly and provide great customer service. At this point in my career I've contemplated using someone for a weekly dress shirt service but have come to realize their prices are a little high in that area. I will continue to give them my periodic business but may have to consider an alternative for a weekly service."