Soakology

"After taking time to reflect on our disappointing experience this past weekend, here are my thoughts. Booking: We made the booking over the phone and informed the Soakology staff we had a party of six. Because of our size, they told us there would be an automatic 20% tip added and we put a card on hold. Everything was all set, got an email confirmation, cool. When we arrived we were told that they did not have our booking for 6 people, only one. They could not take us at the time we booked and built our day around. Not sure if there was a system error or communication error from the staff, but we were bummed to say the least. Compensation: From there, we were able to work with them to find alternative times for us to go, which broke our group up and scattered us throughout the afternoon. Not ideal, but we made it work. During this reworking of our experience we were told that we would have all food, tea, and soaks covered by them since it was their bad. We clarified several times because this was a generous offer and they confirmed multiple times. The Soak: I personally did not find the experience relaxing. Soakology did not communicate the expectations of the atmosphere, which meant there were loud groups, people on phone calls, and only curtains to separate you from the other parties around you. I couldn't even read my book during it because people were so boisterous. Charge: After all was said and done and we were heading back from our weekend visit, we received an email with a charge for our food, tea, and 50% of all our soaks. After several discussions at the venue the day before clarifying their offer to cover all the costs due to our scheduling mishap, we were confused. Fortunately my friend is tenacious and was able to resolve the situation, however, my bigger concern is the back and forth, the communication errors that must be happening behind the scenes, and the stress this "relaxing" experience caused us. Overall, I do not recommend. Especially for groups (like bachelorettes or other celebrations) since I saw on another review this is not the first time someone has reviewed about frustraing scheduling mishaps for this business and I'd hate for your special weekend be ruined by an experience like ours."

"It was difficult to get in touch with them at first, we tried calling and filling out the form multiple times but eventually had to just stop by and make an appointment. But, once we did it was a great experience! We had our own little private section for soaking and the chairs were very comfy while we soaked. The drinks we ordered in the beginning came around halfway through the soak, but were very tasty! I recommend it!"

"What a delightful place, and such a treat! I was gifted a soak and massage here for the holidays and it was lovely. The staff is super friendly and helpful, and the space itself is charming. Zoe, who did my massage, was absolutely fantastic! My only room for improvement is 1. that my treatment was shorter than specified(which for the price doesn't feel wonderful). There was a big line/lots of people to help when I arrived, so that may have affected start/length. And 2. it's a bit of a rush to get you up and out once the massage/soak is done- would have loved a couple of minutes to ease back into the world after the incredibly relaxing experience. That being said, it was clearly a very busy day there. Highly recommend!"

"PLEASE! PLEASE READ ALL REVIEWS BEFORE BOOKING! This place has the worst customer service I have ever encountered. When I made my reservations, yeah I saw the bad reviews and thought my experience would be different. NOPE! I made the reservations months in advance and then confirmed them twice. The third time I actually spoke to a gentleman at Soakology and he told me to show up 15 minutes early to fill out paperwork. I then received a text to confirm my reservation the day before which I did and then filled out the waiver. Upon arriving they stated they didn't have any reservation under my name, Mine was a party of 2. A party of six and a party of 4 came in right after me. They said they were all set, gave them their menus and called them in within 15 minutes. We were totally ignored. I asked to speak to the manager in which she told me they were short staffed and that someone called out of work. This is not my problem since my reservation was confirmed literally the day before. Another person came over to me a few minutes later stating she was the manager and told me they did not have room for us and that we could come back the next day. We are from Massachusetts and were really looking forward to this experience to relax and chill for a while. They did not care about any of this. In my opinion, we were the lucky ones not keeping our appointments and saving about $300 for a scam. We were extremely disappointed though. I usually write only positive reviews but this place cannot continue to get away with treating people this way. We have had excellent service at The Soaking Pot in North Conway NH. Drive the extra to be treated like a human being"