Pape Subaru

"Went to purchase a pre-owned vehicle from them due to my previous car being totaled. Had to put my belongings in the back of my car. They took the car into the shop that I signed for. Needed new tired and a transmission flush. Check engine light kept coming on and they could not diagnose the issue. After 4-5 days waiting for a response, they called stating they were not comfortable selling me the car. Told them I would be in the following day to look at another car. Between that time, they took the car to be cleaned and threw away all of my personal belongings including some holiday family airlooms that have been passed down 5 generations of my family! Reported to sales manager whom offered an extended warranty on the new car. Unacceptable as I should get a check as compensation for the value of the goods. Worked to the Vice President who was the worst customer service representative for the company I have ever encountered. He was short, rude, and stated he did not care about my family airlooms. Told me he would not have offered me anything as compensation as the manager did. How he got to where he is today is beyond me. My mother and father were upset due to the loss. In my anger, I wrote to the owner of Pape Subaru. He was open to a conversation about compensation but tried every which was not to just write me a check for what was owed. He attempted to divert blame to me for full responsibility when my belongings were promised by three representatives, sales, manager and service that the belongings would be safe in the car. After arguing with him during 3 different phone calls and exhausted with dealing with such an incompetent company, I settled for about 85% of what was owed back to me as a check. To future customers, don't shop here. There are plenty of other subaru dealerships that will treat you right even if a problem comes up. Life happens but pape subaru never took ownership of their negligence. They said this happens 6+ times a year. Don't let it be you"

"The service department personnel were able to assist me right away, even when I did not have an appointment; they replaced the battery in my key fob and sold and installed new windshield wiper blades on my Outback. The folks in the service department, including the person who thoughtfully came outside to install the wipers on a COLD day, exemplified outstanding customer service and I really appreciated how kind they were."

"I had an excellent experience at Pape 'Subaru. My salesperson, Stephen, was friendly, helpful, and very knowledgable about cars, having been an auto technician in the past. He helped to make the process of buying a vehicle smooth and easy. My sense of Pape Subaru in general was that it is a company with integrity, and that they are fair and respectful with their customers. I have already recommended Papa Subaru to friends of mine. Thank you very much. We love our new car!"

"I had an awesome experience at Pape. Doug was the man I worked with and he was a gem. I never felt pressured, I only felt supported. He helped me buy a car… he didn’t sell me the car if that makes sense. He just wanted to help me find the right vehicle and give me all the information I asked for. The management was friendly and the process was seamless. As a woman I was concerned about buying a car- I didn’t want to be patronized or not taken seriously. I am happy to report I was treated with the utmost respect and courtesy at every step. Doug even helped play with my young kids while I swapped our gear over to the new car. He also took the time to go over all the little buttons and features and helped me set up the Bluetooth connection to my phone. I honestly can not say enough positive things about my experience buying a car from Pape. I would highly recommend Doug and the entire team."

"I recently bought a new car from Pape Subaru, and it was the most wonderful experience I have ever had at a dealership! I worked with Nick in the sales department, and he was fantastic. He was honest and reliable and never tried to sell me anything he knew I didn't need or want. I had to wait a month for my car to come in but he communicated with me the entire time and made sure I had everything ready, including my insurance, when it was time to pick up the car. Nick is incredibly knowledgeable in his field and it's clear that he loves working with people. If you are thinking about buying from Pape, I highly suggest you ask to work with Nick. As far as the car goes...I absolutely love it! It's everything I wanted and more. I now know why so many folks in Maine rely on their Subaru's. I am leasing this car, but I already plan on buying it when my lease is up! My family has worked with Pape dealerships for years and we will continue to do so! Thank you Nick and everyone at Paper Subaru in South Portland for an incredible experience!"