Quest Diagnostics 710 Massachusetts 28, Harwich, MA 02646

"Great place. Quick and painless. Staff courteous. I would definitely recommend."

"I do not close at 5:00 they close at 3:00"

"The phlebotomist was patient, thorough and welcoming"

"DO NOT USE QUEST FOR PCR TESTS WHEN YOU NEED RAPID RESULTS. They make promises, charge you for things they don't do, and then refuse to refund your money when they don't deliver. I went to Quest in Harwich Port to take a COVID PCR test to be able to return to Canada without quarantining. The rules are - as they are for most travel related COVID tests - you must present a negative PCR test taken within the previous 72 hours. Often travel tests are now shorter - 48 hours or the calendar day before. I called and confirmed their turn-around time in advance. They told me their response would typically be within 12 hours to 48 hours. They quoted me $129. they told me I had to go online to pay in advance. I went on line - made an appointment and was paid in advance - not $129 but $135 - they added a $6.00 fee to notify my physician of the result even though there was no physician. No choice. My first clue these people are not on the up-and-up - I should have gone to CVS. I wanted to drive back to Canada from Cape Cod on Saturday - which would put me at the border at 10 PM. I went in for my Friday 10:30 AM appointment and confirmed again in person that results would be there in time and the technician told me that my swab would go out with his morning shipment to the lab - I would probably have results within 12 hours but it could go to 48. I had the test. Before they give you the test they ask why I needed it and was paying out of pocket. I explained both on the online form and in-person it was for travel and the 72 hour time limit. I was told we guarantee results within 72 hours. Most of the time within 48. No results Friday night. No results Saturday. So, I delayed my drive to Canada until Sunday. Still no result. As I had to be at the border within 72 hours of my test or face a fine of up to $5,000 I finally set out for the border at hour 52: - 2:30 PM - and so after the 48 hours were up. I was slated to arrive at 10 PM. With no results at 3 PM, I started calling the lab, and customer service told me they would put a rush on it. At 6PM and again at 9 PM I called back, and had a friend checking the website. Again - still no result - so my friend had found a testing site that guaranteed 30 minute results in Buffalo - I got there at 10:30 - checked one last time (still no results) so paid another $225.00 for a PCR test - got my results within the promised time and crossed the border at 11:00 PM The absolute latest Quest promised the results would come in by was 72 hours. So this morning - 72 hours later at 10:30 AM - I checked again. Still no results. So even if I had camped overnight at the border and waited to get my results in order to cross, I wouldn't have made it. At 11:30 (73 hours) still no results so I called to demand answers. One person apologized and then forwarded me to the "patient care" department - who didn't actually care. I asked for a refund - Response: no apology and no refund - no way. He looked online, and acknowledged the results weren't up but said the test results were complete by 10:24 AM. What good was that to me? Even if they had posted and I slept on site, I would have had 6 minutes to get to the front of the customs line. 12:30 PM - 74 hours later - still no results on-line. I finally got an email at 12:40 PM - 74 hours and 10 minutes after my test. Net - DONT get your PCR test at Quest. 72 hour old results are useless. You're most infectious for about 72 hours - what good is a test that takes that long to get a result? This company is dishonest - and needs to honor their commitments and fix this for all affected patients. Total rip off."