Quest Diagnostics

"In the past I have had a wonderful experience at quest lab. Everyone has been kind and my appointments went smoothly, Until 3 weeks ago when I had an appointment at 7:00 a.m. that was fasting blood work. They canceled my appointment due to a power outage. I thought okay that's fine I couldn't get in for three more weeks for an 8:20 appointment fasting blood work. I just received a notification they're canceling my appointment due to another power outage. I find this impossible to believe"

"Had to schedule an appointment more than a month in advance to get a first thing in the morning appointment for fasting blood work. They call the day before with an automated message and say "oh by the way we're closed all this week". Next available appointment first thing in the morning is more than a month from now."

"I was skeptical based on other reviews so I want to share my positive experience with the staff at this location. I checked in as a walk-in on the kiosk (remember your id and insurance card to speed this up) and it was easy. The system offered me an appointment 3 hours later which I declined and opted to wait despite system warnings it could take a while. There was one person waiting ahead of me and I ended up waiting 10 min or less. I was seen by Liza. The lab draw was easy. Unfortunately my PCP used the wrong code on the order, I needed specific testing for occupational health and the code was similar to my requirement but insufficient. I want to give a huge shout out to Liza for going above and beyond helping me get the correct order from the PCP before the end of the day so the lab didn’t have to be redone. I so appreciate her help and willingness to work with me to make this happen. Quest as a whole is a nightmare to work with - you can’t talk to a real person on the phone, can’t find the building, etc. but this was a great experience of a healthcare provider treating me like a human."

"Walked into a clean waiting area, checked myself in on the kiosk, had a rep out to assist me within minutes. It was a painless blood draw and I've gotten most of my results back already - less than 24 hours later. I'm trying to better manage my healthcare costs. I found an online source in which I can order whatever bloodwork I need/want, and then I head to Quest for the draw. This one visit alone probably saved me a good $300. I will definitely be using their services again."