Care New England Medical Group Primary Care and Specialty Services

"Worst care ever. Front staff is awful. Can never get the doctor. Waiting to see doctor is hours with no reason why."

"I have been a patient here for quite awhile and have always had docs who provided great care...only thing I dislike is usually you have a doc that is completing the last 3 years of his or her residency...then they graduate and you have a new doc...only reason for the 4 star rating is that trying to get through on the telephone...the wait time is exceptionally long.."

"I've been with the group since my oldest was a new born in 2001 and followed them to the Neuro center, then back to the annex at memorial. I will never ever return. They used to have the most amazing Doctor and staff. Since it was bought out it's been a nightmare. Absolute terrible experience. My child was sick with a fever and all the extras. Nobody was there to take us inside the building for over 45 mins. They had us literally running around the lot back and forth, calling all diff numbers to try and get someone to even acknowledge us. I had to go through the front door and demand someone let us inside. Even then we waited 15 more mins at the back entrance until someone showed up. They let us in and we were in the same hallway I entered through the front. This is the most unorganized place. I really should call my insurance and file claims to get my money back and theirs. The flu and strep tests were not even conducted properly. The swab made zero contact with my child yet I was charged for the labs that obviously both came back negative. They prescribed antibiotics, "just in case." The students (bless their hearts) need to ask for a reassignment. They're bound to end up caught up in some sort of suit before they even have a real chance at a career. I do not trust this provider and their practices are not safe. Find an urgent care. Whoever manages this place knows nothing about safety or patient care. Allow a ton of time to obtain records. It's been a month and only a partial record has been sent to a new pediatrician. To boot their vendor sends hard copies via regular, untracked, unsecured USPS mail. Imagine your child's entire health history being sent in the mail? I can't be handed the records, but a vendor is able to access, print and mail them. It's ridiculous."

"Yes, my this one is a complaint because they called me after their hours to give me information about my test results. I missed the phone call by exactly five seconds when I called them back I was unable to reach anybody to get these test results who calls company that you can’t call back when you’re there you’re waiting for results honestly, if you call them you should make yourself available for a callback"

"I've been coming here since the day I was born. Even after Memorial Hospital shut down I feel this place cares about their patients. I've known the staff for a long time and they make you feel like family. Not everyone has the same experience so you really have to go by your own experience. My whole family comes here too. The only thing I think they can work on is the drs being punctual but overall it's a great place."