Aquascience 217 Guideboard Road, Clifton Park, NY 12065

"If only there were negative stars. Steve the owner and his croney Mark are a piece of work!!!! 1st of all Steve is a liar!!! He will promise you the moon and you will get absolutely nothing but service charges on his own equipment!!!! What a joke!! Now Mark the man that knows it all.. He hooked the system up wrong!! Puts the unions before the shut-offs!!! True amateur!!! Steve will send 1 guy the only guy his so called company has named Mark.. I worked 10 hrs right along side of this so called professional. Several pairs of clothing got ruined due to his negligence of opening valves with nothing connected to them!!!! Then I get a bill for a service call!!! That I did all the work!!! He will install used outdated equipment and charge you full price in your lease!!!! Beware people beware!!!!!! I have video and audio of everytime they were at my house for those that are interested. I am just waiting for Steve to charge me for the month of November when his system has been out of service and disconnected since October 26.. I will keep you posted!!! Beware of this crook.... Update!! They have been turned into the EPA!! They dumped the chemicals out of my 2- 15 gallon containers they said they supplied, into my driveway 10' from my well and 10' from the creek.. Also Steve is still trying to charge me for rental after he already picked his old outdated equipment up.. A true conman. Now the EPA is stepping in. I have tried to be nice to Steve but all he does is yell like a man on medication!! Will keep you all updated!! The video is awsome. Thanks all that asked to view it.."

"Would give zero stars if that were an option. Did a poor job of investigating our problem, sold us an expensive holding tank we probably didn't actually need, failed to get it installed correctly the first time, had to send a different person the next day to fix it. Then, after the second installer told us he would not charge for that visit, the boss is trying to collect for it anyway (because in the process of fixing his colleague's work he also found and fixed the undiagnosed original problem). Rude staff, extremely toxic workplace per the installer, staff incompetent to troubleshoot and complete repairs, threatened by office manager for a sum we don't owe. Stay far away from these people. Very bad juju."

"OMG The absolute WORST customer service I have ever received. With so many 1 star reviews, I struggle to see how they have even 2.5 stars. I had a system installed and almost from the beginning, I had problems. The owner, Steve, is just rude and arrogant. Here's the thing, they are nice as pie before they have your money BUT afterward, they become combative and aggressive. I'm sure they will disparage my review like they did the others on here but I felt like I needed to warn others that there are better solutions out there. STAY AWAY FROM AQUASCIENCE!!!"

"I just received a call informing me that a service team would be by to service the unit. They arrived, disassembled the unit, made adjustments, re-assembled and told me all is good. If things work as expected, I will gladly revise my post and rating. For now, I will upgrade to two stars. Not good. Unit was installed a few weeks ago and did not seem to work. I explained that it was not softening the water properly (no suds like the old unit they replaced.) They told me that the unit is brand new and is working perfectly and that if I wanted I could bring in a sample to test the hardness. When I pressed them, they told me to run a regeneration cycle. After doing that, there was water all over the floor. I called again for service and was told they could squeeze me in in a week or so. Very, very disappointing."

"Worst customer service I've had with company in a long time. Never again. Don't even deserve a star. Says a lot when I've never written a review before now. In response to what the owner said to my initial review - Yes, they applied a late fee after not receiving payment...we had already made 2 out of 3 payments, why in the world would we not make the final payment!? Steve will take no blame or responsibility in these matters. He blames anything wrong on customers and repeatedly stated that we must be irresponsible. He speaks over you and insists that you're speaking over him, gets mad, and hangs up....truly can't believe this guy is in business. He leaves the sweetest lady in the office to answer his phone calls from customers he did wrong by. Good luck getting involved with him. You'll need it."