Quest Diagnostics 579 Troy-Schenectady Road, Latham, NY 12110

"Same as all Quest locations: No way to contact them by phone. They quite literally divide you from the doctors calling and then hang up the phone on you. They claim you can easily access help via the website but that is a lie."

"Good experience. I made an appointment. Checked in on the tablet at the front. I was called right away. The technician was super nice and easy to talk to. It was just a super easy and good experience. The place was clean, had a good amount of seating, wasn't crowded."

"I was seen at my exact appointment time, my phlebotomist was very pleasant, and she found my very hard to find veins with no problem. I'd definitely return to this location."

"The only place I’ll go for bloodwork. I was getting bloodwork done weekly, sometimes daily for almost 2 years. I got to know the phlebotomist William well during that time since I was going so frequently. He was always kind, helpful, and not once did I have issues with the sticks, even when I was running out of space to do them. I’m starting treatments again soon, and look forward to him being my phlebotomist again."

"Giving two stars because it was easy to make an appointment, easy to check in and I didn’t have to wait at all, which was nice. However the facility is a little run down and the person who drew my blood was extremely unprofessional. The man who drew my blood met every question I asked with a condescending, short remark that did not clear up any of my confusion. I didn’t get his name but he was a middle aged man with a tattoo on the back of his neck. Probably shouldn’t be working in a customer-facing field."