Staples

"Nice store and friendly people. Prices are fair as well. Service dogs only! Bravo! Now only if supermarkets would do the same thing.... RI legislation sucks ... they won't do anything about animals in shopping carts where people put their food."

"The Store has really taken a turn for the worst with this new round of managers and employees. It is not a welcoming atmosphere, there is trash all around the store. I don't feel like being talked down too about shipping. The wait for all the shipping services was very long. They need better printers and more people for one corner of the store. Or allocate an entire person to all the shipping things. The amazon returns, happy returns, express returns, ups, usps. It's crazy. The Postal shipping is next to a customer accessible counter and is not secure and safe. I know there were good people here and now they are all gone and replaced by more monotone, bland, and equally beaten down and tired people."

"Had such a wonderful experience here a few days ago. Brought in these oddly sized picture frames I needed my seating charts for. Natalia was up for the challenge. I emailed her my document, she then took the time to have me review names/spelling, she fixed the alignment of my columns, and find the right fit and format for these frames. During all of this, she was intermittently helping others, and the other two girls were slammed as well. Amongst their counter, they also were helping/answering endless questions for the customers in the self serve area. Worth the wait."

"This review is for computer repair offered at their tech counter. I brought an older Dell desktop tower in to have a new hard drive installed and it has been a disaster. First they spent over one hour assessing the problem which I already told them was a failed hard drive. Then they tried to sell me a 4 Tb drive which was way too powerful for that old machine. The fan and motherboard wouldn’t support it. I finally got them to install a 1 tb drive as requested, paid for the drive and the installation and was told it would be like a brand new computer with Windows 11 on it and take 4 days. 5 days later I hadn’t heard and called, was told it would be one more day. Didn’t hear from them and called two days later and now was told they needed to charge me an extra $100 for a windows key number. Told them no more delays or unexpected charges, I will pick it up. Still waiting for them to call to say it’s back together and I can pick it up. Going on 10 days all for nothing!"

"I just had a terrific customer service experience with Keith here at this Staples store. Seems like a simple matter but if you've ever looked at the wall of printer ink cartridges it can be overwhelming! Fortunately, here at this Staples they have a guy named Keith! Additionally, I found everyone else in the store to be extremely helpful. The store itself was very clean well organized and in great working order."