AT&T Store

"Great service, was in and out quickly. Jennifer was very helpful and made sure everything was good to go before I left."

"very disatisified with experience! I went in to upgrade phones on 4 of my lines was told i would get them shipped and have them in 1-2 business days 3 days later i get a email stating they will ship in 2-3 weeks! I called back that day and the person (cameron) i spoke to was rude basically said nothing he could do and wouldn't cancel my order said i had to call corporate. Offered no apologies! Not a great customer experience at all!"

"Update: I replied to Prime Communications as they requested and no one has bothered to get back to me. I placed a complaint with Better Business Bureau and received a response from an executive vice president at ATT who thought what transpired was very wrong. ATT rectified things on their end. The executive said to still follow through with the store, he felt the store still needed to provide the credit that was promised if for nothing else but for the time and aggravation they caused. Its been several weeks and no response from Prime Communications. Went in to upgrade phone. Was given very inaccurate information. Went ahead with upgrade. Received in writing what was promised. Thought I had dotted my I’s and crossed my T’s but discovered from AT&T that this store is not owned by AT&T they are a 3rd party store. What that translate to is they can promise me the world but AT&T does not back it up. AT&T took my trade in, cant return it, told me if I cancel I will lose it completely and that it is my responsibility to fight with the store. The girl who messed up my account was fired, the guy who did the trade in was transferred and the manager demoted than fired. Employees told me they have had 3 or more managers in almost as many months. Current manager refused to call district manager because she was busy. All of this noted with AT&T. This has been going on for 2 months. AT&T admits what they did is wrong has issued an escalation report and I was advised by AT&T to submit a claim to the better business bureau. Please please please realize you are not working with an AT&T employee when entering this store."

"My boyfriend and I went there for a fairly complicated transaction and Krista took great care of us. She was so helpful and competent and kind. I also got great service from Cameron at the Sanford ATT store when I called ahead. Thank you!"

"Went to discuss upgrading my daughter's cell phone, they took her phone number and scanned my license. I gathered some information but did not make a purchase. Later that night I received an email stating my daughter had enrolled in the Home Tech protection plan for $25/mo. I did not discuss this with the staff at the store and definitely did not authorize it. This store authenticated my account and added it without my consent. Watch your account if you visit this store! Shady business!"