Lila Delman Compass | Real Estate 41 Ocean Road, Narragansett, RI 02882

"*UPDATE and EDIT* Lila Delman has offered a partial refund, approximately 95%. I am not entirely sure why only a portion since I was in the house no more than an hour or 2. Nonetheless, I am relieved to have this resolved and will receive my refund in about 2 weeks. I rented a property from Lila Delman and upon checking in discovered the property's cleanliness to be less than satisfactory. There was blatant disregard for tidiness for the overall property. The most concerning issues were the dirty windows, crumbs in the refrigerator drawers and grime and dust on the microwave and tv. This is a clear indication that the property was not prepared in accordance with their COVID 19 cleaning protocol provided with the check in instructions. It is reasonable for me to feel the house was not thoroughly cleaned and sanitized between guests if these basic areas were not tended too appropriately."

"This was the first time we rented on Block Island. I had thought due to the price we paid thru this rental agency that we would have been taken care of but this was not the case. No one told us that this was one of the most difficult to reach and remote locations on the island or that the driveway was so unkempt that the undercarriage of our car was dented do to lack of maintenance. And I am not saying little potholes either... literally falling apart and people didn’t want to tackle driveway! The we get there to find most screens are broken- there are tons of bugs obviously in summer on the island. There was no air conditioning. So I contact handyman Dave as the flyer says- no response. Then I send email asking someone to please be aware we did not do this damage- no response. It is now day 23, 4 emails with no responses about getting our security deposit back. The woman we called when we got to the island early and wanting to know where house was clearly was annoyed and they were not easy to deal with. Refused to tell us until 4:30 and we had to seek them out after a long day of travel to get directions even then We paid a lot of money to be treated like this. We were anxious about COVID and contacted them many times which may have gotten us termed as difficult However I wasn’t willing to risk thousands of dollars being isolated or wasted."

"I had the pleasure of hiring Laureen Koch to sell my home in Saunderstown. We met purely by accident and I liked her right away. She gave me the best advice on how to prepare the property and she showed it with great knowledge and enthusiasm. She found us an out of state cash buyer who loved the home I once loved so much, and in 3 weeks it was sold. Everything about the way she handled herself was extremely lovely and I wouldn’t hesitate to call her again if I ever needed her. Loved working with her. 5 Star! Fantastic!"

"Went to URI, and rented from Lila Delman for 3 out of the 4 years! The staff was always super helpful, and always got back to us in a timely manner. As long as you are a good student, and want a nice house, Lila Delman is the place to go!! Because of my great experience with the rental staff, ended up returning to Lila Delman to purchase my first home."

"Completely unprofessional!!! If it was possible to give a 0 star rating I would, if you hope to have a convenient rental process I'd stay clear of Lila Delman. The rental department is unaccountable and consistantly gives bad information about available houses. I have worked with them for 2 months to find a house and on several occasions asked if others were applying to these houses. Not only did they do a walk through with us at these houses, they also told us they would begin the leasing process with the landlords. This was NOT the case, both times I called to confirm the meeting with the landlords they explained the houses weren't available...they could not be more unorganized, they don't care about you or your rental process."