Bedworks

"I am replacing my old mattress. Bedworks again helped me. I use a specially made rare box spring folding futon. I was assisted by Khat. He kindly found my old order and arranged a new purchase and delivery. He is excellent. I highly recommend Bedworks."

"CAUTION: Ignore all reviews on this store before 2021. After waiting over a year for a product we fully paid for with nothing to show for it, it's quite clear this store has recently become incapable of delivering the most basic product it sells - a bed. We went and visited them every month to get an update, and each time we were told that our need was not ready, and would not be ready for a while. We got a full refund today. It's clear that this place once provided quality products in a timely manner, but that is no longer the case. Of course, Khat behind the register is very kind, and sympathized with us at every step. But nothing they would say or do made the bed we'd ordered and paid for appear. So, if you like buying beds, have fun buying them from Bedworks. If you want to have a bed, maybe try somewhere else."

"Bed designs that are, in theory, ideal for narrow city dwellings. I say in theory because I have been waiting the better part of a year for a bed ordered and paid for in August 2022. From the start, they said it would take a few months to fulfill, which was entirely understandable given supply-chain issues post Covid. But going on 8 months later when I check in I keep getting unconvincing excuses, e.g., "the owner is just about to place the order" "the owner is just back from vacation" etc. etc. Hate to speak ill of a local business that I would love to continue to support, but consumers should take note. That said we bought a futon and frame made there years ago and continue to be satisfied with its quality."

"Wife bought a bed frame in the 1980s,. We use it now as our bed frame. We bought another like it in2011,. In our other bedroom. Good workmanship,. Furniture for life."

"I purchased a mattress from these people, which is advertised to keep its strength and firmness for over 20 years. Well, after five years it grew very soft and offers no support. I contacted the store and they asked me a bunch of questions and promised to do something. I followed up and they said they would get back to me. This went on for over six months before they stopped responding to emails and stopped returning my calls. In short, their mattresses are poor quality, customer service is lacking, and they do not honor their guarantees."