Design Within Reach 1045 Massachusetts Avenue, Cambridge, MA 02138

"Just my experience, but if you're spending the amount of money that a DWR purchase entails, save yourself some headache and do it elsewhere. I ordered 4 in stock chairs online 2 months ago, and had to cancel the order after double digit interactions with customer service. I was constantly told the items would ship within days, or by the end of the week. Shipping soon was the response until 6+ weeks in when someone told me that actually my order had errors in their system and "management" had to look into it. Two weeks pass by. The final straw was reaching out once again & being informed that this time the issue was the weren't able to charge me the full amount...The missing amount accounted for the 30% sale on the items, which they had no record of anymore."

"The item I ordered was delivered after a back order of several weeks longer than projected and was missing half of the parts. The delivery company blamed DWR and DWR blamed the delivery company. Rather than working quickly to resolve the issue I was caught in a cycle of finger pointing. Horrible service for an extremely pricey unit. I finally said forget it, take the item back I want a refund. DWR confirmed they would refund me only after the delivery company picks up the half delivered parts. The delivery company now is not being responsive with a pickup time. For these prices I would expect better service"

"As a Dane living in the US, I was so pleased to find a place that sells Danish design items. I ordered a home decor item which DWR had on sale for a great price, I got free shipping and the item arrived in less than 3 days, carefully packaged. The experience exceeded all my expectations, and I’m very happy with my new decor item! Thank you, I will be back to make more purchases soon."

"This DWR location offers a good selection of furniture. Designer seems to be busy with their own projects on hand, so it might be a better idea to actively asking about your concern or check out yourself."

"I went in on tax-free weekend to purchase an office chair. Even though it was fairly busy, Andrew was super helpful and attentive! I ended up ordering a custom version of the chair and he was very easy to communicate with via email on the custom order, as well as thought ahead and had me pick a backup color in case my first choice fabric wasn’t available. Can’t wait to receive my new chair!"