Staples 14 Crossing Way, Augusta, ME 04330

"I would give this store a Zero, I went here to purchase 2 HP desktop .. they said none in the warehouse house, next question can I order them at the sale price? Can't get the web site to work. REALLY! I went to the Waterville store and purchased 1 computer that they had, and the other was ordered and I had it the following week! Get some people that know what they're doing."

"Got my favorite pen there back in 2000, and all of my coworkers kept stealing it. I was forever in search of my most glorious pen... I am embarrassed to say the price of this damn pen, but it was worth every penny!! Haha! I avoid the pen aisle nowadays!!!"

"I didn't have a debit card on me and was told it would be a four hour wait for 4 copies. I had to purchase a 5 dollar gift card to make them myself. I can understand if it were a large order. But 4 copies?"

"I ship a lot of packages. It's very convenient being able to drop off both my USPS and UPS packages. Service is quick and I always get a receipt for tracking which usually has coupons attached. Staff is friendly!"

"They literally sold me a service they do not have. Which is the classic definition of fraud. They offer same day print services. However without telling you they got rid of it and all their stores in our state. But they collect your money and then send them away to be made. Same day promise turns into 7 days. I went in the associate wouldn't even talk with me he said he doesn't have time and he's sick of dealing with this. The general manager came up and I recognized him as our companies have been doing business with Staples for a very long time. And I was like "aren't you the manager" and he acknowledged he was. I explained to him what was going on and I told him I wanted to talk rather than have him walk away like the other person was doing he said there's nothing he could do. I had to demand my money back and fight. I was at the point of calling my credit card company to inform them that Staples that just stolen from me and finally he called a 1-800 number and after multiple people was able to give me my money back. It's flat out stealing and fraud. They're aware of a problem and they just continue to take people some money. The manager literally was laughing at the phone how they were saying they wouldn't be able to do anything and he's like it's a flat out deception to the customer. My situation I feel like needs to be referred to the attorney general. Because now I won't have the product for my show. But I have receipts and did all my part. Never have I felt so disrespectful in my entire life especially at a professional business such as staples. What a shameful experience."