Our Original Store: Gardner Outlet Furniture

"Such a great group of employees. The selections are really good. We have purchased many items here!"

"I’ve bought from here many times before with ok service, nothing better than mediocre at best but I try to buy local. This last time was exceptionally poor service and now we won’t be back. Ordered a bed and frame for hundreds more than it was priced on their own website, and then was charged 3x the originally quoted delivery fee of $50, then told it would be 3-5 weeks because the frame was special order. Over that time we heard nothing from them what so ever. At week 6 we went in to ask what was going on. We were told by one associate that it was ordered, but hadn’t shipped. The manager was not available because he was at a conference in Connecticut. Went back the next day, another associate told us it was shipped weeks ago but couldn’t tell us when it would show up, and the manager was unavailable because he was actually at a graduation party in Connecticut, not a conference. Cancelled the order, and was able to get the exact same frame for hundreds less than what they were charging, AND got a better quality mattress for the same price, and delivered to our house quickly for LESS than what they were charging. So overall, Jordan’s furniture provided us a better deal, and with much better customer service. The drive out to Jordan’s is worth it to avoid the headaches this place causes."

"They were very friendly and helpful but, if your in a hurry for your furniture pick it up yourself. We spent alot of money on a new bed and they can't deliver it for over a Week at a hefty charge. Could of went other places with free delivery, free removal of old one and next day delivery!"

"The sales staff was very helpful and professional. They understood our style of furniture we were looking for and showed us many different varieties to choose from. Was an easy and non pressured buying experience. What put them over the top was Michelle in the delivery department. She went above and beyond to get an issue with our delivery resolved and got our furniture delivered sooner than expected. The two young men who delivered our furniture were top notch, very personable and professional. They had everything inside and put together in no time. We will surely be back for additional purchases."

"Was there this past week with my wife to purchase a sofa. Went back here because of our outstanding experience in purchasing a new bed there last year. Best place in the Gardner area to shop for your furniture. Don't drive any further. Very reasonable prices and a great selection. Something for every price range. Joe the sales manager is very professional, courteous, and a hoot to talk to. They will take care of you and make good things happen. Just go!"