Design Menagerie

"I am a local client that has supported this retailer since her opening. I recently purchased a handbag and wanted to exchange it (for a higher priced bag) within 6 days of purchase. The owner had zero interest and refused. Frankly, in todays world, a supportive local client is not worth losing over a policy she has in fine print on her e receipt. And the lack of personality and loyalty was very disturbing. As a business owner, policies are important but fostering loyalty is more important."

"This place is lovely. The staff there is lovely, and the owner is an amazing Austrian lady who is very kind, generous, and attentive to your needs! Would defiantly visit this boutique again and a great spot that you should defiantly check it out!"

"I echo the other customer’s reviews of beautifully curated clothes, furniture, Etc. I did however encounter the lovely sales assistant, this is on 1.2.22. Knowledgeable about the stores’ various products. The clothes and furniture, along with candles, soaps etc are from all over the planet. And I also agree that more things can be on the website, as I would certainly buy more things online. The store is expensive, and brands you won’t normally buy commercially and I imagine one would get one of a kind products in there. Would totally visit again when I am in the Berkshires."

"Design Menagerie was the last store I went to as I had perused 5 or 6 boutiques in the area. I am visiting and all the staff at the other boutiques were lovely and friendly. I found the owner’s (?) attitude quite abrasive. There is a 3-4 foot space that is not blocked off which looks like one could walk right through to the other side of the store. Guess not! I was asked not to walk through the cash register area as if I was there to steal something. 1) it was NOT blocked off and 2)I would never speak to a customer in the tone she spoke to me. Will not visit this store again."

"While the products at this store are lovely, I was quite disappointed by some of the staff’s behavior on a recent visit. When a mother had her daughter wait outside to finish her ice cream, as not to dirty any of the merchandise, a staff member was unappreciative and callous, rolling her eyes and saying openly in front of the mother to a fellow employee, “Looks like we’ll need to clean the windows tonight,” both dismissing the mom’s efforts to be respectful and embarrassing her by implying her daughter was unclean. Later, the same employee told the children to get off the furniture, upon which they had been sitting respectfully, because she had recently made a sale and she didn’t want the kids to ruin her product. It’s understandable to take care of your merchandise but I’m not interested in patronizing a store which repeatedly treated children and families as nuisances."