UNE Oral Health Center

"First, I do understand that it’s s school and the students are there to learn. When I made my appointment it was for a cleaning and x-rays. However, when I got to my appointment, it was not what I was told. I expect it to be longer than an appointment at a regular dentist office. However, when I arrived, they told me it would be a four hour appointment then still they might not have time for the cleaning. I wasn’t going to sit there for a four hour appointment and still may not get a cleaning. I certainly am not going to pay them for something I wasn’t going to receive. I thanked the student and professor and decided to leave. None of this was explained to me over the phone and it’s nowhere on their website. If I knew I would had paid the extra to go to a regular dental practice. Which I’ll now do."

"I went in this morning for their urgent walk in care. They all greeted me and talked me through every step. I told them I was nervous and experience a lot of anxiety when it comes to dental work. They reassured me that they would do everything in their power to help me be pain free by the end of the visit and they were right!! I have never felt better at a dentist than I did there, we chatted about our home life to keep the mood calm and not so professional. I had students working on me and I would’ve never known that they were only students if they didn’t tell me in the beginning. Before moving onto any next steps they double checked with both of the dentists who were around the room. I had to receive a root canal due to the severity of the pain and localization. I swear it was completely pain free even hours after leaving their office! I had a root canal before and was sore getting it and days following. 10/10 for a relaxed, judgement free zone. I’m ecstatic I found a dentists office I don’t have to worry about going to. Thank you UNE and the great guys who worked on me today"

"Staff and students are nice, but despite taking 4 hours, teeth were not completely clean (my teeth have no issues and require very little cleaning). Had to call 6 months later to get x-rays sent over to a professional dental office for spouse's emergency dental work, and staff/student never did answer the phone. I weep for the future."

"I have been going to UNE for cleaning since I was about 5 years old, and now go to the Oral Health Center for the more advanced stuff. Be sure to try to get Dr. Feingold's group (aka "Griffendor"). He is the gold standard. (He might say the composite standard haha) I adore him because no matter what, I can see that the students are not given more than they can handle. His group is nurtured to be sensitive and aware of the patients needs, and to go slow to make sure that everyting is good. The doctors themselves do the advanced things like real surgery, but that still gives the students a chance to observe. I have been with SUKI one of their D4's and will be a bit heartbroken to see her graduate and go on her own. She is a professional, and will be a credit to anything she is involved in. 100% trust in both of them."

"For routine care there is generally no problem except with scheduling and billing. For more difficult care there are many problems. These I find to be more with the dental staff and not so much the students. There does not seem to be a standard of care and each dentist the student works with has their own opinion and way of treating. Over time this can cause a great deal of difficulty with procedures such as a crown. I do not think my family will continue to be treated here though we have since the Dental School clinic opened. I also have to say I have never seen anyone at this place wash their hands or use sanitizer and only very infrequently change gloves, though I would think they must and I will try to observe this."