Bob's Discount Furniture and Mattress Store

"Our sales person, Nancy, O’Toole, was absolutely wonderful. I brought my 93-year-old mother to buy furniture and Nancy was thoughtful and kind and funny and helpful. The store was beautiful and very clean. Lots to choose from."

"Nancy K was incredible to work with, she offered us our space as necessary while continuing to check in to answer any questions, "show off" hidden features and explain options available. She was very knowledgeable, personable and helpful. The store has a very laid-back feel making our trip more enjoyable. We will be back to work with Nancy K on our next Bob's purchase!"

"We had a difficult experience with a different Bob’s Furniture location. Came here as a “last chance” effort. Our sale’s associate Nancy O was fantastic. Super knowledgeable about the products, and willing to help find us our needs. The manger at the Franklin MA location was very involved, worked with us to help us get what we want, and understanding of any/all questions we had. Highly recommend that if you’re looking for a location to purchase furniture from that you shop at the Franklin MA location!"

"I’ve bought a lot of items from bobs and been really satisfied. Except last recliner I bought there was broken after a week. Otherwise everyone is very helpful and polite. I just ordered two dressers without having to go to the store. I’m handicapped and they helped me over the phone to purchase them. I wanted to make sure they were already put together. I couldn’t find another place where they were put together. Your business said the men will help when the dressers are dropped off. Very happy with your service. Thank you"

"Bob’s Discount Furniture (Franklin) is a great store to visit when you’re looking for great quality furniture. We had an amazing experience, and impressed by the quality of service we received from Salesman Rick, he was there to assist us the whole time, and was polite and professional. The store has this cute coffee section which was quite entertaining for the customers. Also, their furniture was a blend of modern and traditional but high quality. I highly recommend this store."