North Shore Vacuum & Appliance

"I searched all the big box stores, none had much of a selection if any. I started with a highly rated appliance store. I figured they would be best trained. I was wrong, they told me to log onto the web site. I found NS vacuum on line, when I called the sales person was knowledgeable and friendly and new the product well. I made the trip and they made me happy."

"What follows is a Christmas miracle, and will warm your heart: My 52 yr old autistic brother Tom has had a fascination with Kirby vacuums ever since he was a kid and saw the one my aunt had back in the 70s. Some autistic people are either extremely sensitive to - or conversely, very interested in - certain stimulation: noise, touch, visuals, or smells, for example. In the case of my brother and this (very loud!) Kirby vacuum, he is totally obsessed with the sound it makes, the visual of the red checkered bag inflating, and the look of the machine in general. Interestingly, he doesn't even actually clean the floor with it; rather, he turns it on and off, sometimes removes and replaces the attachments, and carefully stores it away when he's done. Over the years, my father and I have purchased a few different used Kirby Classic IIIs, many in various states of (dis)repair. My brother has only been satisfied if it is the one with the red checkered bag. As they are essentially a 50+ year old antique, they're hard to find! When one of them has needed a replacement part or simply stops working, Wayne and the folks at North Shore Vacuum & Appliance in Middleton have always done their best to repair them. Their rates are very fair, and their service is impeccable. Recently, a client dropped off an old Kirby Classic III that wasn't working to their shop. Wayne, remembering my brother's fascination with Kirby's, took the time to call my father and let him know that he could fix it, and sell it to us for a song. Today (12/16/22), my father and I stopped by the shop and had to fight back tears as Wayne brought out the vacuum and told us that he'd like to give it to us for free, as a Christmas gift! Wayne had done a lot of painstaking repairs to bring it back to life, and it runs like a top! My father was recently hospitalized with an emergency heart condition that nearly killed him (he's thankfully on the mend now), so with that and the holidays approaching, it's been an emotional time for our family. Being on the receiving end of such thoughtful generosity from Wayne and his business was truly heartwarming, and we are so, so grateful. We can't wait to see the look on Tom's face when he gets this amazing gift - after Xmas, we'll be sure to send Wayne a picture of my brother posing with this Kirby! From the bottom of our hearts, thank you, Wayne, and North Shore Vacuum & Appliance for shining a warm light into this world, especially when there's so much division and animosity out there - you are a saint, and a master of your craft!! With endless gratitude, Bill & Kimara Jebb"

"Came in not with a vacuum but with an electric pump for my inflatable paddleboard in the hopes they could help me connect an adapter to the inflator hose, since the hose is very similar to that of a vacuum. The man I spoke with was really patient and helpful, and talked me through some options he thought of. In the end, we concluded I needed to saw off the current hose attachment so that I could put the new one in. I was nervous to do so, so he even offered to do it for me! He did a great job and it actually worked!! Such a nice man, couldn't be happier that I stopped in. Thank you!!"

"I brought my Diamond Jubilee Electrolux vacuum to North Shore Vacuum this week. It seemed to have no suction when using the power nozzle but worked fine when using other wands and attachments. I consulted with Wayne, the owner, who was very knowledgeable and professional. My vacuum is from the late 80's and I was heartbroken to think its day were over. Wayne found the problem, fixed it and checked the entire vacuum out. I brought it home and vacuumed - its as good as the day I bought it over 30 years ago. I can't say enough about the knowledge and professionalism Wayne exhibited. I highly recommend this business and will continue to bring my business to him. By the way, I'm very fussy, so this would actually be 10 stars."

"The gentleman that came to service my house showed up at 6pm with no tools and stayed for 15 minutes. I was informed that his company service van was in the shop and he had to take his own personal vehicle. I find that very unprofessional if you cannot meet the required needs of a customer then you reschedule. He then informed me that my filter was corroded and he would need to remove the whole unit from the wall. He had to leave after 15 minutes because he did not have the proper tools needed to remove it from the wall. The next day he showed up to my house to take the unit upon arriving he was verbally aggressive toward my uncle and then demanded his 129 for the house call and if he did not receive it he would take me to court. The gentleman also called me and was verbally aggressive on the phone along with threatening me with court. I got a second opinion from a different vacuum company and they let me know that everything the gentleman said was a lie and he was trying to sell me a brand new unit. They were able to fix it in Jess than 20minuets. This company is terrible do not let them into your home they are scam artists."