Safelite AutoGlass 420 Main Street, Falmouth, MA 02540

"They made an appointment to fix the glass on my car, then emailed the day before to cancel. No effort to reschedule. I tried to call somebody, but got no response."

"Had to get my windshield fixed, process was super easy! Staff was very professionally and got everything done in time."

"The people who work here are really nice and do their best to help but they’re way understaffed, always run behind, and seem to often depend on other services that “never pick up the phone” to help them. I’ve been here twice, each with about a 3+ hour wait. Most of that time was spent waiting for another service (such as Aztec) to answer a call to help recalibrate my car. It’s really frustrating that after waiting 3 hours for my car, I’m now being told that they have no idea when my car will be done because another 3rd party service HS to answer the phone to help them."

"Safelite in Falmouth Mass is a great place to go to get your windshield replaced. Had an 8:00 AM appointment on Saturday to have the work done. My windshield has no extra electronics to be hooked up to it so it was a straightforward installation and the job was done by 9 and I was on my way. They worked with my insurance company and got the job done and a very friendly way and I have two highly recommend them"

"Terrible experience - don't waste your time. I arrived at my 9:00 appointment today. The manager seemed stressed and told me this job will take 2-3 hours and didn't I have a ride.... I didn't have a ride and was planning to wait with some work. He told me many customers wait at the library. (where is it? Is it on the main road? He says I dunno its THAT way). Ok... I walked down 'there' (35 degrees). Didn't open for another hour. I walked back and waited at my car so I could make phone calls without disturbing the (stressed) guy in the office. 9:45, my car still hadn't been taken in. A very friendly but clearly late employee drives in and goes to take my car. I walk back to the still-closed library. Safelite calls me back because my key fob was not working. I walk back again to hand them the second key. But he wouldn't take it... he tells me because my key FOB wasn't working they would have to reschedule because now there isn't enough time to work on my car with the other customers. (I had been waiting for 55 minutes at this point). Seriously?? This was my third attempt to get my windshield replaced there. They reschedule two other times. The first time they called me fifteen minutes before the scheduled appointment to tell me they need to order the windshield. I have wasted weeks between waiting for these three appointments, meanwhile my windshield crack is growing longer each day. Don't waste your time with this place."