Hackett Brothers Plumbing 145 Summit Street, Peabody, MA 01960

"I called Rick at Hackett Bros. At 7 am because of my water heater. After diagnosing that we needed a new one he had his staff install before noon. They were polite, clean and efficient. I would recommend Hackett Bros. To all my family friends and clients without hesitation"

"The team from Hackett Brothers Plumbing have been a pleasure to work with, and I can't say enough how grateful I am for getting a referral of their company from a colleague. They are efficient, very responsive, great value, and I am beyond satisfied with their service and my overall experience. Thank you!"

"Hackett Brothers are tops in my book. Always quick to respond... made quick work of replacing a hot water heater and priced great. They've always gotten back to me promptly... just a good family run business. Good people that I always highly recommend."

"Rick and his team installed two high efficiency combo heating/hot water systems into my multi-family property. There was some considerable work needed to be done in order to even get the systems into the building from a logistical perspective. Rick and his team did the work in just a matter of days. Rick also helped me through the rebate process with the state. Great work at a great rate. If you are in the North Shore area, I highly recommend Hackett Brothers for your plumbing needs."

"I had these guys out to my house to fix a noisy heating pump in the basement, and to do a general review of the heating system, since it hadn't been done in a couple years. Two hours later, they come upstairs and say it's all fixed. Great! Two weeks later, the new pump is making the exact same sounds as before. I called them to express my disappointment that the new pump would make the same sounds so quickly and to have them come out to fix it again. I spoke with one of the Hackett brothers, who didn't identify himself, and who seemed entirely uninterested in the fact the work his company had done hadn't lasted a month. He also stated that the pump normally makes that sound, when there are two identical ones working silently right next to it. He said I'd get a call back sometime the next day. A week later, no call. 1 star, for terrible customer service, and shoddy workmanship. There are many other local plumbers in the area, and I'd recommend looking elsewhere before engaging this company. Unfortunately, I will have to."