Empire Ford of New Bedford Service

"At the point where I don’t know what to do with this god awful company. I bought my car on March 6th and haven’t had a car since March. It’s affected every area of my life. I bought a car here with a bad transmission and to punish me they’ve been leaving my car sitting there for a whole a month, nothing fixed, no reimbursement or help for a rental. I own my own business and I can say that Empire has taken a HUGE toll on me finically and mentally. If I don’t get a car soon I’m going to have to take legal action. I’ve already contacted the attorney general since they sold me the car with bad brakes, a bad alternator, and a cracked rim. I have pictures of the rim being damaged the day I bought it and it even needed air on my test drive yet they’re saying it wasn’t within 30 days. They won’t fix the alternator and rim and they’re taking a month to fix my transmission, so I’ll still be without a car when I get it back because I’ll have to fix the alternator myself and the transmission. This is the worst situation I’ve ever been in and I highly regret ruining months of my life ubering and biking and asking for rides just because I max the poor choice to go to Empire Fall River. Oh and they make you tow you’re own car from dealership to dealership despite clearly selling a lemon. It’s truly sad how they treat people and I don’t know how these individuals sleep at night. I can’t even deal with them because it gets my blood boiling that they don’t understand how much money and time they’ve made me loose."

"Great atmosphere and everyone is so friendly!"