Columbia Auto Body Inc

"I can not reccomend Columbia Auto Body enough. After a family trip to get a christmas tree a giant buck ran into the road right in front of my SUV. The deer got up and ran away but my right passenger side was severely damaged. After searching for local shops and being given outrageous wait times for any possible service I discovered Columbia Auto Body and was able to schedule an appointment after my insurance appraised the damage. I have to say that I am blown away with the service I received from the first phone call until I picked up my car. I received help navigating my insurance's initial and follow up appraisals and received updates throught the whole repair process, including when parts would arrive and an estimate for the total repair time. When I went to pick up my car and I did the walk around with Tony I couldnt beleive how good everything looked. From the paint to replacment parts everything was immaculate. The complete, interior and exterior were detailed to the point that my 2011 Pilot looked brand new, the team even did a headlight treatment on the side that wasnt damaged. It's the best my car has looked since the day I bought it. Hopefully that deer is ok and I never see him again but If I do I'm going to say thanks ! Thanks to Tony and the team, Columbia Auto Body is highly reccomended."

"Couldn’t be happier with the fast appraisal, fast repair and excellent quality. Had me in and out in a day and a half and car looked new again. Would definitely recommend to family and friends!! Thanks!!"

"Oh boy where do I even begin .. car was involved in an accident back in February.. beginning of March I brought my car here. Someone here ( I won’t mention his name) told me they couldn’t find my RR door. Well if he knew how to do his job correctly, all he had to do was call a VW dealer. I literally called a VW dealer to find my exact door in stock on a shelf, ready to go! That’s all I did! Had to call to find my OWN door for my vehicle that they were replacing. Ran out of my rental at the same time but no one seemed to care at that point. That is why I decided to do their job and call around to find my own door. Get my car back weeks later for my stuff to be stolen out of my car, my door to sound like a tin can because they forgot to put the middle piece back in the door. So here it goes back. Now they can’t find my moulding and again the SAME human who doesn’t know how to do his job told me it will take a few weeks and he will call me to swing in to pop my moulding on. “ it will take less than 5 minutes” …. Well here we are almost 6 months later .. I called VW myself to find my moulding. Found one RIGHT DOWN THE STREET AT MASTRIA. So I call them up & they got it for me. Also, it has RR suspension damage that they didn’t find.. shocker… people must be blind. ( don’t worry this still isn’t fixed) Again, why are they even in business when the customer had to call for their parts ? Seriously. Worst customer service ever. Only ONE human was nice enough here and I’m unsure how he works for such a disrespectful and inconsiderate company. Needless to say, don’t bring your car here for ANYTHING."

"I had such a great experience. Awesome communication and they detailed my car inside and out! Shop manager was very upfront about how the process would occur. Took a little longer than expected because of paint color (not their fault) and they were quick to let me know!"