Atlantic Motor Works

"honest, quality work. Very nice people. I highly recommend Atlantic Motor Works"

"Gave this shop a try because of the great reviews. Met Mike who took a look at my car within a couple of days of my call. Seemed to be a very knowledgeable mechanic and was polite. Diagnosed the problem and showed me the work that needed to be done. He typed everything into the computer and read it back to me. All the stuff stated in the positive reviews. Because he didn't charge me for the diagnosis, I waited 2 and a half weeks to get my car repaired. When I brought it back in, Mike wasn't there and I was told he was "half way around the world". When I discussed the work Mike said needed to be done, there was disagreement about the scope with the new person I spoke to. Left my car because I already waited over two weeks to get it fixed and it was unsafe to drive. Walked home, changed my mind, and called to cancel. I was told they had already paid for the tires so I left it there. Big, big, big mistake. When I picked up my car at the end of the day, I was again told to look at another problem that needed to be addressed - which I had already mentioned needed to be fixed when I dropped off the car in that morning (so half the car was fixed, the not as bad side and not the really bad side). When I said that was in the notes he became argumentative over it, that he didn't want to order a part that was not needed...as if I were there to spend more money than I wanted to? The tires were not the tires Mike had suggested but literally the cheapest tires they could find. I was told that I could leave my car there overnight and it would be fixed the next day or I would have to wait another 2-3 weeks. If you used Bartlett, my suggestion is unless you get Mike, I would pass on this shop. I brought it to another mechanic who works on Subarus in Salem to undo and redo the work the correct way. All done and safe now."

"Superb service on short notice. John helped me out with a quick tire change when I was coming through town for one night only - can't recommend enough. Thank you!"

"Bent my skid plate driving over a snow berm. Stopped by to see if John could fix it quick. He had my car on a lift in 5 minutes, and I was back on the road within an hour. John bent it back and re-secured it all at a very reasonable price. Can't thank him enough to get me in as quick as he did. I think I found my new mechanic."

"I drove up to Atlantic Motor Works with a message on my dashboard of "Low Tire Pressure" and the sound of a slow leak emanating from the head of a roofing nail pressed tightly against one of my rear tires... I WAS just about to start my drive into Boston for an appointment. John, the proprietor, came out right away to investigate the tire; he then disappeared into one of the garage bays and reappeared in about 20 seconds with his "tire repair kit". In the next 5 minutes John had prepped the tire and made the necessary repair, and then repressurized the tire... John was very professional, courteous and respectful. After paying a VERY reasonable amount for that very responsive effort, I was on my way, confident in the quality of the repair, to my appointment."