Hillside Auto Repair and Gas Station

"Very solid garage. Needed next day service and I got it. Frank was straight forward about what was required and pricing. Not cheap but the work was good and price was fair. Happy to pay for quality repairs."

"Beyond horrible experience. My car had died and so I had triple A recommend and tow my car here. Did not think to look at the other reviews. I asked the garage to just look at my car, let me know what’s wrong with it. They said because the battery was dead they needed to charge it to run the tests. The next phone call I received was him letting me know he did a state inspection, replaced the battery, and a few other things without my consent to saying yes. He mentioned to fix the rest of the car would be over $2,000 but could be more. I said I did not want to continue and that the work done I did not consent to, I had only asked him to look at everything and give me a quote. He then proceeded to SCREAM at me on the phone, and said I did say yes to the services done, and he had my recordings and would take me to court. If I didn’t pay the $750 owed he would charge me $100 a day and threatened to put my car in a storage facility. This man is a gaslighter, and illegally recording phone calls without your knowledge. I reluctantly paid what was owed and got my car back. I will be reporting to AAA and the BBB."

"charged $50 to tape on a new license plate, best part about it was that they didn't even phrase it as a service, more like just a quick thing they would help out with. they also don't do the state inspections correctly, so I will be reporting them to the state inspection office."

"This shop will overcharge you. Unfortunately, AAA towed me here for service as it is an approved shop(it shouldn’t be). I never received a quote from them before they completed work on my car, and I ended up being charged $970, with $600 being for labor only. They claimed it took 4 hours for them to work on my car – it was a diagnostic job, but I NEVER received notice from them that they expected it to take them 3 hours to find the problem (and 1hour to fix). Every shop I’ve ever used has ALWAYS contacted me after the first hour of diagnostics to tell me how much longer they’re expecting, give me a quote, and find out if I wanted them to continue. Hillside only contacted me to tell me my car was in line to be looked at, and then when it was ready. I had no choice but to pay for their inflated labor charge in order to get my car back. Other shops in the same area told me this same job would have been about $150-$250 for labor only. I wish they had been upfront about the costs *before* they worked on my car instead of overcharging me far beyond my means after the job was done. Overall, I had a terrible experience with this business and would advise anyone considering them to go anywhere else but here. Do not give this business the opportunity to scam you. If you’re a AAA member and have had a bad experience with them as well, please call AAA’s customer service and file a complaint!! AAA told me they couldn’t do anything more for me because they had no other complaints on file, but after looking through Google reviews I’ve seen others who have trusted AAA about this shop complain as well. Let AAA know so they can remove this shop from their certified list so Hillside stops taking advantage of their customers!!"

"Beware. I had my car towed there for a dead battery. They said they wanted to test the alternator, starter, and electrical to make sure. I said go ahead, they did NOT mention it would be an additional cost of $168 to run the tests, along with $190 for battery. I didn’t even get a call about the quote, they just did it. I said it was ridiculous to pay a total of $358 just for a new battery and they should’ve mentioned the costs for testing. The owner threatened to take the new battery out, even said he “will leave it on the cold floor and you can go tow it somewhere else.” Do not go here"